Seasonal Part-Time Customer Service (Remote or Onsite)

Job Description:

Needing to earn some extra cash? Looking for an opportunity to work from your remote office? Apply today to work remote* or on-site at our Neosho, MO call center. Join our customer service team and help us get books and educational materials into the hands of kids across the nation. In order to provide excellent customer service during our fall peak season, we are hiring... seasonal part-time customer service representatives to process inbound customer service calls and provide customer support through various channels. Flexible Day shifts available.

Responsibilities include:
• Assisting customers via phone, email, and chat.
• Enters various types of data accurately and efficiently.
• Communicates clearly and professionally.
• Resolves customer concerns relating to book club orders, revisions, billing, and delivery.
• Records customer information for editorial staff and management.
• Performs other duties as assigned.

Qualifications

Qualifications:
• Must have good computer and typing skills
• Must have good written and verbal communication skills
• Must have good grammar skills Must be able to compose freeform letters correctly
• Must have excellent phone skills
• Ability to learn new skills quickly
• Must have a positive and helpful attitude
• Must have excellent problem-solving abilities
• Must be willing to make decisions and use judgment in resolving customer problems
• Must have a good attendance and performance record
• Must be willing to work flexible hours as needed during peak times
• Desire to be a team player
• Remote positions: Internet service required (must meet our technical requirements).

Missouri, Arkansas, Oklahoma, and Kansas residents only.

Background check required-company paid. E-Verify participant.

Time Type:

Part time

Job Type:

Temporary Seasonal

Job Family Group:

Cust Svc & Call Center

Location Region/State:

Missouri

EEO Statement:

Scholastic is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination on the basis of race, religion, color, sex, pregnancy, national origin, marital status, sexual orientation, gender identity or expression, age, non-disqualifying physical or mental disability, or status as a disabled veteran or Vietnam veteran. Those factors shall not influence the determination of qualifications for a job or other opportunity within the company. Further, all personnel actions (such as compensation, tuition aid, benefits, transfers, promotions, and dismissals, company-sponsored training, social and recreational programs) shall be administered without discrimination.

EEO is the Law Poster

EEO Scholastic Policy Statement

Pay Transparency Provision