Aetna Work From Home Customer Service Representative

Remote, USA Full-time
Aetna, a subsidiary of CVS Health, is a leading diversified health care benefits company serving an estimated 44 million people. Through its many businesses, including medical, pharmacy, dental, behavioral health, and group life and disability plans, Aetna aims to build a healthier world by improving the quality, affordability, and accessibility of health care. Job Title: Aetna Work From Home Customer Service Representative Job Summary: As a Work From Home Customer Service Representative at Aetna, you will play a pivotal role in delivering exceptional customer service experiences to our members. You will handle inquiries, resolve issues, and provide information related to health care benefits and services, ensuring the highest level of satisfaction and support. Key Responsibilities: • * Respond to incoming calls and emails from members promptly and professionally • * Identify and assess customers needs to achieve resolution in a timely manner • * Provide accurate information on Aetna products, services, and policies • * Process transactions and update member accounts with precision and attention to detail • * Collaborate with internal teams to address complex inquiries or escalated issues • Required Skills and Qualifications: • * Excellent communication skills, both verbal and written • * Strong customer service orientation with a passion for helping others • * Ability to multitask in a fast-paced environment while maintaining composure • * Proficiency in navigating computer systems and using relevant software applications • * Adaptability to remote work and willingness to adhere to established policies and procedures • Experience: • * Previous experience in customer service or a related field preferred • * Familiarity with health insurance terminology is a plus • Working Hours: This is a full-time position with flexible scheduling options available. Knowledge, Skills, and Abilities: • * Knowledge of health care benefits and insurance industry practices • * Ability to empathize with customers and de-escalate tense situations effectively • * Strong problem-solving skills and attention to detail • * Ability to work independently and collaboratively in a remote team environment • Benefits: • * Competitive salary with performance-based incentives • * Comprehensive benefits package, including medical, dental, and vision coverage • * Paid time off and holiday pay • * Opportunities for career growth and development • Why Join Aetna: Joining Aetna means becoming part of a dynamic team dedicated to improving health care outcomes for millions of individuals and families across the country. With a commitment to innovation, diversity, and community engagement, Aetna offers a supportive work environment where employees can thrive professionally and personally. How to Apply: Interested candidates can apply online through the Aetna Careers website. Apply tot his job Apply To this Job

Apply Now

Similar Jobs

Case Manager RN- Afternoon shift

Remote, USA Full-time

Staff Engineer – iOS | Aetna Resources, LLC | Remote (United States)

Remote, USA Full-time

Special Investigation Unit Lead Review Analyst (Aetna SIU)

Remote, USA Full-time

Medical Director - Kentucky Medicaid

Remote, USA Full-time

A1A Service Advocate NC - High Point

Remote, USA Full-time

Provider Network Contracting Manager-Metro NY

Remote, USA Full-time

Manager of Utilization Management/Concurrent Review MCO

Remote, USA Full-time

Manager, Utilization Management - Aetna Better Health of Oklahoma - RN or BH

Remote, USA Full-time

Aetna Careers, Aetna Jobs Remote, Virtual Jobs

Remote, USA Full-time

Remote Infusion Nurse Opportunity at Aetna - $26/Hour

Remote, USA Full-time

Experienced Customer Service Representative - Live Chat Agent for Part-Time Online Chat Jobs with blithequark

Remote, USA Full-time

Experienced Full Time Remote Apple Support Professional – Delivering Exceptional White-Glove Service to High-Profile Clients

Remote, USA Full-time

Psychiatric Nurse Practitioner

Remote, USA Full-time

Hotel Reservations Agent -No Experience Needed ID-1137 – Amazon Store

Remote, USA Full-time

Mobility Specialist - United Kingdom

Remote, USA Full-time

Customer Care Specialist – Apply Now

Remote, USA Full-time

Customer Service Representative (Dental & Vision Benefits) - Remote Opportunity in Nebraska with Ameritas Life Insurance

Remote, USA Full-time

Penetration Testing Advisor

Remote, USA Full-time

Wells Fargo Center Jobs $26/Hour – US

Remote, USA Full-time

Accountant

Remote, USA Full-time
Back to Home