PI Customer Service Rep- Remote

Join the fastest growing outpatient radiology practice in the Nation - SimonMed Imaging! Our commitment to excellence and improving patient care paired with the best-in-class technology allows us to be an industry leader in the constantly evolving health care environment. Secure your spot now and take advantage of a unique career opportunity to advance your skills while working alongside a dedicated team of board-certified subspecialty radiologists. We can’t wait to meet you! Customer Service Representative will perform various tasks from a remote setting, including managing communications via phones and multiple software applications, and handling medical records according to HIPAA regulations. This position requires a strong attention to detail, excellent communication skills, and the ability to manage multiple tasks effectively in a fast-paced environment. ESSENTIAL FUNCTIONS: • Serve as the first point of contact for adjusters, attorneys record retrieval companies and patients via phone and email, providing friendly and efficient service. • Relay messages from requesters to appropriate team members or departments utilizing multiple software applications • Manage and organize incoming and outgoing PI records and billing requests, ensuring timely responses and follow-ups. • Ensure all patient information is kept confidential and secure in accordance with HIPAA regulations. • * Minimum 55 accounts worked per day • Participate in regular team meetings via video or teleconference. • Demonstrates competency in the performance of job-related skills appropriate to his/her customer populations and departmental services while providing excellent customer service. • Utilizes and operates equipment and mechanical devices which provide for a functional, effective, and safe environment. • Adheres to policies, procedures, guidelines relative to departmental operations. OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time or without notice. BENEFITS: Your health, happiness and future matters! At SimonMed Imaging, we offer medical, vision and dental insurance, significant Imaging discounts, 401(k) eligibility, paid holidays plus PTO, Sick Time, opportunity for growth, and much more! MINIMUM QUALIFICATIONS: • Must have a High School diploma with two or more years of CSR experience. Must have knowledge of HIPAA guidelines, experience with Microsoft Word and Excel. • Knowledge of Medical Billing is a plus. • Must be able to communicate effectively with attorneys, physicians, patients, and the public and establish good working relationships with internal and external customers. • Must be proficient in telephone etiquette. PHYSICAL DEMANDS: This position may require duties including lifting and carrying up to 40 pounds, sitting for prolonged periods of time, with frequent standing and walking. DRESS ATTIRE: Business Casual or scrubs dependent on department We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Employment is contingent upon successful completion of drug and background screening. Some positions will require a favorable driving record. Apply tot his job Apply To this Job