Operations Coordinator II - Calibration Management & Service Delivery Expert in Gainesville, GA

Unlock Your Ambition with GE HealthCare: Join Our Team as an Operations Coordinator II GE HealthCare is a global leader in medical technology and digital solutions, dedicated to improving lives in the moments that matter. We're on a mission to create a healthier world, and we're looking for talented individuals to join our team. As an Operations Coordinator II in Gainesville, GA, you'll play a critical role in ensuring the accuracy and efficiency of our service requests, and contribute to our company's continued innovation and success. About the Role We're seeking an experienced Operations Coordinator II to support our Program Coordinator in managing calibration activities, test equipment lifecycle, and vendor relationships. This remote role is based in Gainesville, GA, and offers a unique opportunity to work with a global company that's shaping the future of healthcare. Key Responsibilities Calibration Management: Ensure 100% compliance with calibration standards and manage the lifecycle of test equipment, including end-of-life, new requirements, and service delivery needs. Vendor Management: Oversee calibration vendor activities, including calibration, tagging, initial release, repairs, and continuous improvement. Monitor vendor performance and drive supplier quality engineers to address issues. Process Improvement: Minimize material spend through monthly analysis, corrections, employee training, and awareness. Identify and implement productivity opportunities, and lead tool and test equipment allocation, purchase, and repair processes. Leadership and Collaboration: Lead and manage relationships between GENPACT Process Leaders, Site Leaders, and GE Healthcare Field Service Organization. Drive service delivery processes, metrics, compliance, and improvement for the calibration program. Quality Improvement: Drive constant quality improvement using Lean for tools and processes. Lead DCS test equipment process improvement initiatives, leverage Local Customer Team synergies, and drive national operational initiatives. Communication and Reporting: Provide regular metrics reporting to internal customer groups, and lead actions to meet or exceed DCS Service Delivery goals, including Tools & Test Equipment, Purchasing, and Monthly Zone scorecards/metrics. Issue Resolution: Serve as a key liaison for Zones to lead resolution and engage necessary resources to proactively resolve Service Calibration Issues. Qualifications and Requirements To be successful in this role, you'll need: A BS or BA degree and demonstrated process management experience, or an AA degree and 2 years of experience in process management, or 4 years of process management experience. Prior experience with calibration standards and test equipment requirements is preferred. Strong analytical and problem-solving skills, with the ability to drive process improvements and quality initiatives. Excellent communication and leadership skills, with the ability to manage relationships and drive results. A commitment to living our company behaviors: acting with humility and building trust, leading with transparency, delivering with focus, and driving ownership with unyielding integrity. What We Offer At GE HealthCare, we're committed to unlocking your ambition by providing a comprehensive total rewards package. This includes: A competitive salary and benefits package, with global strength and scale. Career opportunities in a culture that fosters care, collaboration, and support. Professional development and growth opportunities, with a focus on continuous learning and improvement. A dynamic and inclusive work environment, with a team of talented and dedicated professionals. Relocation assistance provided for this role. Our Culture and Values At GE HealthCare, we're proud of our culture and values. We're committed to: Diversity and Inclusion: Fostering an inclusive and diverse work environment that welcomes and supports individuals from all backgrounds. Integrity and Ethics: Operating with unyielding integrity and ethics, and making decisions that align with our company values. Care and Collaboration: Demonstrating care and collaboration in our interactions with colleagues, customers, and partners. Innovation and Continuous Improvement: Embracing innovation and continuous improvement, and driving growth and success through new ideas and approaches. Why Join GE HealthCare? By joining GE HealthCare, you'll become part of a global team that's shaping the future of healthcare. You'll have the opportunity to: Make a Meaningful Impact: Contribute to our mission to improve lives in the moments that matter, and make a positive impact on the world. Develop Your Skills: Grow and develop your skills and expertise, with access to training, development programs, and career opportunities. Collaborate with Talented Professionals: Work with a diverse and talented team of professionals, and build a network of contacts and connections. Enjoy a Dynamic Work Environment: Experience a dynamic and inclusive work environment, with a culture that fosters care, collaboration, and support. How to Apply If you're a motivated and experienced professional looking for a new challenge, we'd love to hear from you. Even if you feel you're not a perfect match, we encourage you to apply. Please submit your application, including your resume and cover letter, to be considered for this exciting opportunity. GE HealthCare is an Equal Opportunity Employer, and we welcome applications from diverse candidates. We are committed to creating a work environment that is inclusive and supportive of all employees, and we prohibit discrimination on the basis of race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law. By joining our team, you'll be taking the first step towards a rewarding and challenging career with a global leader in medical technology and digital solutions. Apply now and unlock your ambition with GE HealthCare! Apply for this job