Implementation Consultant - JDA TSG
Title: Implementation ConsultantSalary: $95,000 per yearLocation: Remote (US)Employment Type: Full-TimePosition SummaryWe have an immediate opportunity for Implementation Consultants (ICs) - Proactive, client-facing adoption catalysts focused on driving customer adoption, accelerating time-to-value, and ensuring seamless onboarding experience. Unlike configuration-only roles, this position is a business adoption driver blending technical fluency with consultative skills to help customers realize business value quickly and consistently. Core ResponsibilitiesLead end-to-end QuickBooks Online (QBO) migrations, ensuring data integrity, smooth execution, and successful client adoption. Lead onboarding and adoption playbooks, ensuring milestones are achieved (Day 7, Day 30, Day 60). Translate proprietary SaaS based Financial Management product features into customer-specific business value, tailoring onboarding to context. Act as the primary adoption driver, while partnering with Customer Success Managers (CSMs) who quarterback the overall relationship. Provide proactive consultative touches anticipating friction and resolving common setup challenges. Ensure KPI delivery: adoption, customer health, reduced support cases, and tNPS gains. Contribute feedback from implementations to inform product and process improvements. Key CompetenciesConsultative Facilitation: Confident guiding customers through onboarding journeys, workshops, and playbooks. Business Acumen: Ability to link product capabilities to measurable client outcomes. Technical Grounding: Skilled enough to troubleshoot common setup and configuration issues. Influence & Collaboration: Works effectively with CSMs, support teams, and client stakeholders to drive adoption. Proactive Orientation: Anticipates obstacles and addresses them before they impact customer health. The experience you ll need to excel in the role:3 5+ years of experience required, with proven expertise in QuickBooks Online (QBO) migrations - Pre-Migration Assessment, Planning & Mapping, Migration Execution, Validation & Testing, and Post-Migration Training, Support, and Adoption.3 5+ years in SaaS onboarding, implementation, or customer success roles. Proven track record leading customer adoption or change-management initiatives. Background in consultative or facilitative customer roles (e.g., training, business analysis, solution consulting). Strong written and verbal communication skills; confident presenting to customer stakeholders. Success MetricsAdoption milestones achieved within expected timeframes. Increased adoption rate among pilot customers. Reduction in early-stage support cases. Improvement in customer tNPS and health scores. Strong qualitative feedback from both customers and CSM partners. Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity. Apply to this job