Customer Success Manager (LATAM Remote)

Customer Success Manager (LATAM – Remote, Full English Fluency) About Whippy Whippy is leading the way in AI-powered business communication—transforming how companies engage with customers using intelligent AI Agents. From customer support to marketing to sales, businesses rely on Whippy’s Voice AI and Chat AI to eliminate manual workflows, respond instantly to inquiries, nurture leads, screen job applicants, and automate high-value interactions at scale. By combining AI-driven messaging with omni-channel automation, Whippy replaces outdated, siloed communication tools with a single platform that helps businesses work smarter, faster, and far more efficiently. This role is remote, open to LATAM-based candidates, and requires full English fluency while supporting U.S. markets. Work hours follow Eastern Standard Time. Role Overview Whippy is seeking a highly organized, relationship-driven Customer Success Manager to onboard, retain, and grow our customers. You’ll become a product expert, a trusted advisor, and the primary point of contact ensuring customers adopt Whippy successfully and maximize their results. This is a high-impact, proactive, and customer-facing role where you will run structured check-ins, drive product adoption, surface strategic recommendations, help customers optimize workflows, and uncover expansion opportunities through referrals, cross-sells, and increased usage. Compensation & Levels Level 1: $2,500/mo (Base $1,900 + Commission $600 @ goals) Level 2: $3,500/mo (Base $2,600 + Commission $900 @ goals) Level 3: $4,500/mo (Base $3,300 + Commission $1,200 @ goals) Where You'll Work • Fully remote • Open to residents of Latin America • Full English fluency required • U.S. customer coverage on EST hours ⚡ What You’ll DoBecome a Whippy Expert • Master the Whippy platform, including Voice AI, Chat AI, automations, integrations, and analytics. • Serve as a trusted advisor guiding customers on maximizing ROI. Own Customer Relationships • Build long-term partnerships across onboarding, adoption, and growth. • Maintain regular communication through structured check-ins and strategy reviews. Drive Adoption & ROI • Create customer success plans focused on outcomes, usage metrics, and measurable wins. • Identify opportunities to deepen adoption and embed Whippy in core workflows. Run QBRs / Check-In Meetings • Prepare and deliver account health reviews, optimization plans, and roadmap previews. • Identify risks early and lead mitigation plans to prevent churn. Identify Growth Opportunities • Surface opportunities for: • Cross-sells and add-ons • Plan upgrades • Higher-volume usage • Internal referrals • Collaborate with leadership on expansion strategy. Document, Train, and Enable • Conduct live trainings for users and teams. • Create help articles, documentation, and playbooks based on customer needs. What We’re Looking For • Strong passion for mastering the Whippy platform and helping customers succeed. • Excellent relationship-building and communication skills (written + verbal). • Experience managing customer accounts or success portfolios (SaaS preferred). • Ability to guide customers proactively, not just reactively. • Capable of analyzing usage data, spotting trends, and recommending improvements. • Proficiency with Google Sheets, Excel, and data tools. • Exceptionally organized with strong time management. • 2+ years in proactive Customer Success or Account Management at a SaaS company. • Self-starter who thrives in a fast-paced startup environment. • Hungry to grow, improve, and move up levels. What We Offer • Competitive compensation with clear, performance-based leveling • The chance to take on significant ownership in a fast-growing AI company • Direct collaboration with experienced founders who have built companies valued at $100M+ • A dynamic environment where your work directly shapes customer outcomes and product direction Apply tot his job