Yelp Jobs, Employment in Remote (Austin Tx)

Yelp is looking for highly motivated and customer-focused individuals to join our remote support team based in Austin, Texas. This role is a fantastic opportunity to support our diverse client base while working from the comfort of your home. As a Yelp representative, you will engage with a variety of users across backgrounds, helping them navigate our platform, resolve issues, and improve their overall experience. As a Remote Customer Support Representative at Yelp, you will provide personalized support to a wide range of users and businesses. Your role includes responding to inquiries, resolving platform issues, and enhancing customer satisfaction through prompt and respectful communication. The ideal candidate thrives in a diverse environment, values inclusion, and can communicate with empathy and clarity. This role emphasizes diversity, equity, and inclusion. Yelp strongly believes in creating a workplace that celebrates people from all walks of life. Our team includes individuals of different ethnicities, gender identities, ages, socioeconomic statuses, disabilities, and orientations. We encourage candidates who bring unique perspectives to apply. Company Overview Yelp connects people with great local businesses. With millions of users worldwide, our platform is a trusted resource for honest reviews and business insights. At Yelp, our mission is to foster transparency and support small businesses, all while building a team as diverse and vibrant as the communities we serve. Requirements - Must reside in Austin, Texas, or surrounding areas - High school diploma or GED required; Associate’s or Bachelor's degree preferred - Strong written and verbal communication skills - Previous customer service or support experience preferred - Ability to handle multiple tasks while maintaining attention to detail - Must have a quiet, distraction-free workspace and reliable internet - Demonstrated commitment to fostering an inclusive and respectful environment Responsibilities - Provide responsive and high-quality support to Yelp users - Assist with account access, content moderation, and product features - Troubleshoot issues, investigate concerns, and follow up with users - Record and escalate user feedback to relevant departments - Engage with a wide-ranging audience in a culturally competent manner - Maintain accurate records of user interactions using internal tools Benefits - Competitive base salary and performance-based bonuses - Fully remote role with equipment provided - Health, dental, and vision insurance - 401(k) plan with company match - Paid time off, holidays, and volunteer days - Employee resource groups that support diverse communities - Professional development opportunities How to Apply Interested applicants should submit their resume and a brief cover letter explaining their interest in the position and their alignment with Yelp’s values of diversity and inclusion. Selected candidates will be contacted for a remote interview process. Apply tot his job Apply To this Job