Virtual Chat Support-Full Time
VIRTUAL CHAT SUPPORT ASSOCIATE - FULL TIME Remote Position - Immediate Start Available Position Overview Full-time Virtual Chat Support Associate needed to provide real-time customer assistance through live chat platforms. Join our remote team helping customers nationwide with their inquiries and issues. Key Responsibilities • Respond to customer inquiries via live chat platforms • Provide technical support and product information • Process orders, returns, and account changes • Resolve customer complaints and escalate complex issues • Maintain chat response time and quality standards • Document customer interactions in CRM system • Collaborate with team members on customer solutions Requirements • High school diploma or equivalent • 1+ years chat support or customer service experience • Excellent written communication skills • Fast typing speed (40+ WPM) with accuracy • Strong multitasking abilities • Problem-solving and conflict resolution skills • Reliable internet and quiet home office Technical Requirements • Computer with Windows 10/Mac OS • High-speed internet (25+ Mbps minimum) • Dual monitor setup preferred • Backup internet connection recommended • Familiarity with chat software platforms Compensation & Benefits • $17-21/hour based on experience • Full-time: 40 hours per week guaranteed • Comprehensive health benefits • Paid time off and holidays • Performance bonuses available • Career advancement opportunities Schedule • Monday-Friday: 8 AM - 5 PM • Some weekend availability required • Rotating shift options available • Consistent full-time hours Apply tot his job Apply To this Job