Telechat or Phone Chat Support( Remote )

Pacific Consulting is a global consulting firm specializing in fashion, technology and all manner of luxury goods and services. Our highlights include growing new businesses and assisting established brands that are expanding into emerging markets. We collaborate with our clients to re-imagine the possibilities for their brand, and develop a strategy to optimize their goals. About The Role We are seeking a dedicated and empathetic Telechat or Phone Chat Support Specialist to join our Customer Support team. This remote full-time position requires excellent communication skills and the ability to provide top-notch assistance to customers through chat or phone interactions in English. As the first point of contact for our customers, you will play a vital role in addressing their inquiries, solving problems, and delivering a seamless customer experience. What You'll Do • Respond promptly and professionally to customer inquiries via phone and chat channels. • Resolve customer issues, complaints, and concerns in an effective and empathetic manner. • Provide detailed information about products, services, or accounts to assist customers effectively. • Document customer interactions and maintain accurate records for future reference. • Collaborate closely with other team members and departments to ensure customer satisfaction. • Identify areas of improvement in customer service processes and recommend solutions. • Follow established guidelines and procedures for handling various customer queries. • Stay up-to-date on product and service knowledge to offer detailed support. Qualifications • Fluent in English, both written and verbal, with exceptional communication skills. • Proven experience in customer service or support, preferably in a chat or phone-based role. • Ability to work remotely with a stable internet connection and a quiet workspace. • Strong problem-solving and critical-thinking abilities. • Empathetic and patient with customers at all times. • Proficient computer skills and the ability to quickly navigate various software systems. • Flexible to work in different shifts, depending on operational requirements. • Excellent time management and organizational skills. Apply tot his job Apply To this Job