Support & QA Analyst

What you will be doing: • Investigate, diagnose and report issues • Determine if issues are CSG related, general product or data/user related and record any missed steps. • Collaborate with Solution Architects and Developers to close reported issues • Build test environments • Deploy CSG solutions into test environment • Perform manual testing of ERP Customisations as per agreed designs and storyboards • Complete test documentation in alignment with the designs/storyboards • Supports development of automated testing scripts for continuous coverage What you will likely bring: • 2+ years' experience in a Support, consulting or QA role working with Epicor Kinetic ERP or equivalent systems • Functional knowledge of manufacturing and/or supply chain and/or finance processes and modules • Ability to read and interpret technical documentation and design specs • Excellent communication and collaboration skill • Office/remote based • Travel up to 5% What could set you apart: • 2+ years applicable experience and demonstrated success/knowledge • University degree preferred (or equivalent experience) • Experience with JavaScript/TypeScript-based testing frameworks (e.g., WebDriver. IO, Cypress, Playwright) • Experience with source control tools (e.g., Git), issue tracking systems (e.g., JIRA), and test management platforms • Exposure to API testing tools (e.g., Postman) and SQL for backend validation #LI-VV1 #REMOTE About Epicor At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We’re Proactive, Proud, Partners. Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs. Competitive Pay & Benefits • Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. • Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. • Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. • Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development. • Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. • Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. • Global Mobility: Comprehensive support for international relocations and permanent residency processes. Equal Opportunities and Accommodations Statement Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless. We are an equal-opportunity employer. Recruiter: Vidya Vardhni Apply tot his job Apply To this Job