Strategic Sales Development Representative
About the Team The Platform Account Development team drives adoption and growth of the DoorDash Commerce Platform across our SMB restaurant segment (≤150 locations). We partner closely with Account Management to understand each merchant’s first-party growth goals and activate the right mix of Commerce Platform solutions - including Online Ordering to accelerate their success. Our mission is to enable every SMB merchant with the tools to grow first party sales, deliver a unique guest experience, and save on costs in order to have a thriving business. About the Role As a Strategic Sales Development Representative, you will support our Platform team – which focuses on helping merchants adopt DoorDash’s Platform solutions, such as Online Ordering and other growth products. In this role, you’ll own the early stages of the sales motion – engaging merchants through high-volume, targeted outreach to uncover needs, identify decision makers, and qualify interest in additional products. You’ll work closely with Account Development partners to generate and advance pipeline, ensuring opportunities are clearly scoped and positioned for deeper sales engagement. You’ll engage both new and existing merchants with a thoughtful, consultative approach, tailoring outreach based on merchant context and solution fit. Your work will play a key role in supporting merchant growth by connecting partners with products designed to expand their relationship with DoorDash beyond the marketplace. This role is ideal for someone who thrives in fast-paced conversations, brings discipline and creativity to their outreach, and is excited to develop strong solution-selling fundamentals. We expect this role to be flexible and will travel as needed for in-person collaboration through trainings, offsites, team-building events, and other business related necessity. You're excited about this opportunity because you will… • Identify, engage, and qualify high-potential merchants and key decision makers across your assigned accounts • Conduct high-volume outbound outreach through calls (65+ per day), email, and other channels to surface interest in additional DoorDash solutions • Partner closely with Account Development teammates to advance qualified opportunities and move expansion efforts forward • Tailor messaging and discovery based on merchant needs, context, and solution fit • Strengthen your skills in consultative discovery, value-based storytelling, and opportunity qualification • Gain exposure to solution-selling and account development motions that support merchant growth beyond the marketplace We're excited about you because you have… • 2+ years of experience in high-volume outbound outreach or sales development • A track record of consistently meeting or exceeding activity and performance goals (daily, weekly, or monthly) • Strong written and verbal communication skills, with the ability to engage merchants in thoughtful conversations • A proactive, self-directed approach to problem solving and managing your work Creativity in outreach and messaging that sparks interest and opens doors • The ability to help merchants understand the value additional DoorDash solutions can bring to their business • Comfort navigating sales processes and tools in a fast-paced environment • A willingness to learn quickly, adapt to change, and incorporate feedback to improve performance Applications for this position are accepted on an ongoing basis Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey Apply tot his job