Sr. Technical Program Manager, Remote Charging Service

What to Expect We are seeking a highly motivated and experienced Technical Program Manager to join Tesla's team. In this role, you will own and optimize remote service activities across all charging products. You will maintain high standards for process enhancements, prioritize activities to align with organizational goals, and drive efficiencies in remote service offerings. Acting as a key liaison between operations teams and cross-functional partners, you will ensure successful change management and support Tesla's mission of accelerating the world's transition to sustainable energy. This position may sit out of the following locations: Fremont, CA, Austin, TX, and Buffalo, NY. What You'll Do • Serve as the primary point of contact for cross-functional collaboration, facilitating issue resolution and process improvements with teams such as service engineering, project engineering, and product management • Develop and maintain high standards for remote service processes, ensuring alignment with company goals and objectives • Establish methods for prioritizing remote service activities based on organizational objectives, balancing fleet-wide needs with daily operations • Drive high-impact goals in remote service delivery, improving overall efficiency of remote support workflows while supporting high growth rates of the operating fleet • Improve key performance metrics through process optimization, elimination of redundancies, or identification of new opportunities for remote services • Clean and manage the backlog of invalid open activities, evaluating their relevance and processing them to maintain operational efficiency What You'll Bring • Bachelor's Degree in an Electrical Engineering discipline, or equivalent experience • Minimum of 3 years of experience in program management, operations, or a related field, with a focus on process optimization and remote service activities in a technical environment • Proven experience in leading cross-functional teams across multiple locations and collaborating with stakeholders to achieve program goals • Experience with remotely monitoring and troubleshooting complex technical systems • Experience providing deliverables in a regulatory or critical infrastructure environment • Strong knowledge of SQL, database systems, structures, and end-user reporting • Excellent analytical and problem-solving skills, with the ability to manage complex information and make data-driven decisions Compensation and Benefits Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire: • Medical plans > plan options with $0 payroll deduction • Family-building, fertility, adoption and surrogacy benefits • Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution • Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA • Healthcare and Dependent Care Flexible Spending Accounts (FSA) • 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits • Company paid Basic Life, AD&D • Short-term and long-term disability insurance (90 day waiting period) • Employee Assistance Program • Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays • Back-up childcare and parenting support resources • Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance • Weight Loss and Tobacco Cessation Programs • Tesla Babies program • Commuter benefits • Employee discounts and perks program Expected Compensation $112,000 - $253,200/annual salary + cash and stock awards + benefits Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process. Apply tot his job