Sr Operations Admin-2

Remote, USA Full-time
Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, quality assurance and customer service. Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time. Serves as a customer’s first line of contact for a variety of issues. Essential Functions • Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone • Reviews, researches and/or enters data in various systems to support respective functional area • Compiles data and provides various regular and adhoc reports to management for review and determination • Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues • Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review • In addition to the above essential functions, the following functional area assignments have additional essential functions as noted below: • Additional Quality Assurance/Loss Prevention essential functions: • Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer • Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day • Ensures all packages receive appropriate scan statuses. Inspects and handles hazardous material damages as per policy. Ensures all loose product is accounted for as per company policy • Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review • Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management • Additional Linehaul essential functions: • Reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments. Enters settlement adjustments as directed by manager • Compiles required documentation to establish and maintain Department of Transportation (DOT)-required files. Verifies timely log entry into system • Enters all individual vehicle mileage record information into the system and works with ICs and Linehaul staff to rectify any issues • Tracks a variety of metrics, including the IC charge back program, complaints and maintenance compliance and prepares weekly reports for management review • Serves as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc., to route to management for appropriate resolution • Performs other duties as assigned. Minimum Education • High School Diploma or GED required Minimum Experience • Four (4) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred Knowledge Skills and Abilities • General business skills such as typing; data entry and review; and use of phone, copier, and fax • Software skills, including use of Microsoft Office software and web-based applications • Customer service skills necessary to effectively and professionally respond to requests • Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals Job Conditions • Minimal travel required. Preferred Qualifications: Pay Transparency: Pay: $17.40 - $26.67 per hour Additional Details: The schedule for this position will be Tues-Sat 4:00 PM-9:00 PM Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [email protected]. Applicants have rights under Federal Employment Laws: • Know Your Rights • Pay Transparency • Family and Medical Leave Act (FMLA) • Employee Polygraph Protection Act E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U. S. Citizenship and Immigration Services’ E-Verify program (For U. S. applicants and employees only). Please click below to learn more about the E-Verify program: • E-Verify Notice (bilingual) • Right to Work Notice (English) / (Spanish) Apply tot his job Apply To this Job

Apply Now

Similar Jobs

Lead Retail Customer Service Associate

Remote, USA Full-time

Exec Asst II/SVP

Remote, USA Full-time

Specialist, DashMart Inventory Logistics

Remote, USA Full-time

Retail Store Manager II

Remote, USA Full-time

Senior Associate, Growth Strategy and Operations

Remote, USA Full-time

Part-Time Evidence-Based Therapist (LMSW, MHC-LP, LMHC, PsyD, PhD)

Remote, USA Full-time

Omaha to Outstate Finance Guide Remote/ Flexible Career Start

Remote, USA Full-time

Handler (Warehouse like)

Remote, USA Full-time

Sales Specialist I

Remote, USA Full-time

Customer Service Parcel Specialist

Remote, USA Full-time

**Experienced Customer Service Representative – Remote Opportunity with blithequark**

Remote, USA Full-time

Senior Software Engineer

Remote, USA Full-time

Account Manager

Remote, USA Full-time

Workspace Client Product & Solution Sales Specialist – Amazon Store

Remote, USA Full-time

Sophomore Finance Undergraduate Summer Internship

Remote, USA Full-time

Amazon Prime Delivery Driver – Pennsylvania

Remote, USA Full-time

Student Success Manager - Empowering Student Journeys Remotely through Personalized Support and Engagement

Remote, USA Full-time

Amazon Products Tester – No Experience Needed

Remote, USA Full-time

Experienced Customer Service / Technical Support Representative (Remote) – Global CX Expert with a Passion for Delivering Exceptional Customer Experiences

Remote, USA Full-time

**Experienced Entry-Level Remote Data Entry Clerk – Dynamic Team Seeking Passionate and Detail-Oriented Professionals**

Remote, USA Full-time
Back to Home