Sr. Investigation Specialist, Seller Fulfillment Services

Remote, USA Full-time
About the position Responsibilities • Ensure Customer Experience metrics are maintained and drive accountability towards goals and outcomes. • Interpret metrics, diagnose underlying issues, and recommend solutions to fix root causes. • Manage controllable root-cause defects to drive a Zero Defect culture and minimize losses. • Build and document Standard Operating Procedures (SOPs) for investigation and quality assurance processes. • Develop and influence new ideas and approaches for operational improvements. • Establish procedures and practices that promote the adoption of appropriate solutions in complex operational environments. • Develop tools and mechanisms to enhance decision-making processes. • Prepare daily/weekly reports for senior management and provide updates during meetings. • Identify root causes and create action plans to address them, holding team members accountable for progress. Requirements • A completed Bachelor's Degree from an accredited university or 2+ years of Amazon experience. • Experience with performance metrics and process improvement. • Strong oral and written communication skills to build relationships with carriers and sellers. • Ability to analyze quantitatively using multiple systems. • Experience managing and executing programs to improve scale and leverage. • Ability to multitask and manage multiple projects effectively. • Experience communicating with technical and non-technical stakeholders across various teams. Nice-to-haves • Proven track record of taking ownership and driving results. • Passion for customers (both sellers and buyers). • Exceptional interpersonal and communication skills. • Innovative and self-directed with excellent problem-solving skills. • Ability to write SQL queries and drive data analysis independently. • BS or Master's degree in Business. • 3+ years of relevant work experience in Internet-related program or project management. Benefits • Medical insurance • Financial benefits • Equity options • Sign-on payments • Comprehensive employee benefits package Apply tot his job Apply To this Job

Apply Now

Similar Jobs

Remote Jobs At American Airlines $26 An Hour – DPS

Remote, USA Full-time

Amazon Remote Data Entry Associate (Part-Time Work From Home – No Experience Needed | $18–$25/Hour)

Remote, USA Full-time

Content Writing Jobs Online - Amazon Kindle Digital Publisher - No Online Content Experience Needed

Remote, USA Full-time

Customer Sales Lead, Amazon - Snacks

Remote, USA Full-time

Engagement Manager , AWS Professional Services

Remote, USA Full-time

Hybrid Manager, Revenue Management Pricing and Yield Management (Dallas, TX, US)

Remote, USA Full-time

Work From At Home Amazon Data Entry Jobs No Experience Remote - Part-Time

Remote, USA Full-time

Analyst - Control Management (Issues & Events Management)

Remote, USA Full-time

Remote Data Entry Jobs with American Express: Work from Home Opportunity

Remote, USA Full-time

Immediate Openings-American Express Online Remote Data Entry Specialist

Remote, USA Full-time

Remote Data Entry Specialist - Work from Home with CVS Health, Enjoy Flexible Schedules and Comprehensive Benefits

Remote, USA Full-time

Experienced Full-Time Remote Data Entry Clerk - Typing and Accuracy Specialist at Blithequark - $20-$40 per Hour

Remote, USA Full-time

Tests Amazon Products Online For Cash (Positions Open for Immediate Hi – Indeed Jobs US

Remote, USA Full-time

Customs and Border Protection Officer - Entry Level

Remote, USA Full-time

Electrician- Day shift – Amazon Store

Remote, USA Full-time

Assistant Administrator Special Programs

Remote, USA Full-time

Experienced Director of Education – Innovative EdTech Leader for Cutting-Edge Learning Experiences in Narberth, PA

Remote, USA Full-time

Experienced Remote Senior Data Engineer – American Airlines Data Entry and Cloud Application Development

Remote, USA Full-time

Global Pharmacovigilance (PV) Scientist

Remote, USA Full-time

Lead Cloud DevOps Engineer

Remote, USA Full-time
Back to Home