Senior Tech Support Specialist

About the position Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. This position provides technical support to Optum Serve internal and external customers. This function includes employees working on incident management response and restoration; determination of issue priority, provisioning, and service request fulfillment; installations, upgrades, and releases/deployments; and problem management analysis and resolution. You'll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges. Responsibilities • Receive, troubleshoot, and respond to Help Desk requests via phone calls or chats in a 24/7 environment • Set up and maintain hardware and software, including computers, printers, copiers, faxes, scanners, and projectors • Educate end-users on how to resolve various hardware and software problems • Assist staff with installation, configuration, and ongoing usability of desktops, laptops, peripheral equipment, and software, complying with given standards and guidelines • Monitor stock levels of hardware and submit request for equipment when needed • Front Desk duties to include helping walk ins, recording receipts of computer equipment • Provide on-site technical support for video conference software and hardware • Evaluate applications and software patches for desktop applications to see if they will solve desktop issues • Maintain a working inventory of most used items for desktop support. Inventory and request items as needed to maintain effective amounts • Monitors telephone calls from users having problems using computer software and hardware or inquiring how to use specific software or hardware • Maintain Incident / Request logs and records • Make preliminary identification of problems encountered by network users to determine if they are due to equipment, network, or application errors. Escalate to appropriate personnel as needed to achieve resolution Requirements • High School Diploma / GED (or higher) • 2+ years of experience working in an IT field • 6+ months experience with Microsoft Office products to assist end users with technical assistance for hardware and software • Ability to obtain favorable adjudication following the submission of Defense Health Agency eQuip Form SF86 • Ability and willingness to work 1st or 2nd shift hours or overnight Nice-to-haves • Associates Degree with 6 months experience in a desktop support environment is preferred Benefits • Comprehensive benefits package • Incentive and recognition programs • Equity stock purchase • 401k contribution Apply tot his job