Senior Implementation Engineer

Job Title: Senior Implementation EngineerJob Location: US-based, remoteJob Type: Full-time, direct hireAbout Snapsheet: Snapsheet exists to simplify claims. We leverage our expertise in virtual estimating and innovative claims management technology, transforming the end-to-end claims process - delivering faster, modern experiences for claims organizations of all sizes. Job Overview: The Senior Implementation Engineer at Snapsheet plays a crucial role in delivering and supporting our software products, working directly with enterprise and mid-market clients. This role is part of a small but dynamic team focused on implementing complex enterprise claims solutions in a fast-paced, results-oriented environment. In addition to client implementation work, this team is also responsible for building and maintaining a middleware service that delivers out-of-the-box (OOTB) integrations between Snapsheet’s claims platform and a growing number of third-party solutions. An ideal candidate will have experience working on similar integration platforms and/or strong proficiency with Ruby on Rails. Key Responsibilities & Duties: API Integration & DevelopmentWork extensively with APIs for seamless client system integration, including developing and optimizing migration and integration tools and scripts. Assist and inform customers on API functionality and integration processes, providing technical support and training. Design and develop tools/scripts for data migration and system integration. Middleware Service Development & MaintenanceContribute to the architecture, development, and maintenance of Snapsheet’s OOTB integration service. Ensure seamless interoperability between Snapsheet’s claims platform application and third-party systems. Write maintainable and scalable code, primarily in Ruby on Rails, to support integrations. Customer Engagement & Technical SupportProvide technical guidance to clients around integration strategies and implementation best practices. Deliver hands-on support and training related to API usage and integration challenges. Document integration processes and maintain clear technical documentation for internal and external stakeholders. Cross-functional CollaborationCollaborate with Strategy and Implementation, Support, and Engineering teams to align technical solutions with business goals, ensure compatibility and integration of systems and technologies, and discuss project requirements, timelines, and deliverables. Preferred Qualifications:5+ years of software implementation experience in a customer-facing role (experience in Insurance or Insurtech domains strongly preferred)Proficiency in one or more programming languages (Ruby, JavaScript, Python, etc.)Extensive experience designing, developing, and troubleshooting integrations with APIs and web applications across multiple programming languagesExperience building and/or supporting middleware or integration-layer applications (Ruby on Rails experience preferred)Customer-oriented approach to solving problems and providing hands-on supportDemonstrate ability to analyze, design, and build complex processesExceptional communication, organizational, and time management skillsStrong sense of urgency and ownership to drive technical challenges to completion working collaboratively with both internal and client-facing technical resourcesTotal Benefits: Medical, dental and vision insurance through Blue Cross Blue Shield Flexible PTO and scheduling4% 401k match program Monthly internet stipendQuarterly learning and development budgets Employee Assistance Program: offers 6 visits with trained counselors per life incident Yearly in-person events including our annual Summit and RoadshowsComputer and equipment provided Snapsheet SWAG and mailers Summer Fridays*Please note that we are unable to sponsor applicants for work visas for this role at this time. Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Snapsheet, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. Snapsheet is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need assistance or accommodations due to a disability, please let us know by emailing [email protected]. Snapsheet is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. #BI-Remote#LI-RemoteSnapsheet is an equal opportunity employer. Experience RequirementsMid Level Apply To This Job