Seasonal Healthcare Trainer, WAH-Remote (NA) - U.S. - Delivering Exceptional Customer Experiences through Comprehensive Training and Support
About Us At Concentrix, we're a global leader in customer experience and technology services, dedicated to helping the world's best-known brands improve their businesses through exceptional customer experiences and innovative solutions. Our mission is to empower our employees to be game-changers, driving success and growth for both our teams and our customers. With a culture that values diversity, equity, and inclusion, we're committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. About the Role We're seeking an experienced and passionate Seasonal Healthcare Trainer to join our team as a WAH-Remote (NA) - U.S. trainer. As a key member of our training team, you'll play a critical role in delivering exceptional customer experiences through comprehensive training and support. This is an exciting opportunity to join a dynamic and growing organization, where you'll have the chance to develop your skills, grow your career, and make a real impact on our customers' lives. Key Responsibilities As a Seasonal Healthcare Trainer, you'll be responsible for delivering client-focused training to address new hire, product update, and recursive training requirements in support of client programs. Your primary objectives will be to ensure superior workforce preparation with best-in-class service and delivery. Key responsibilities will include: Delivering client-focused training to address new hire, product update, and recursive training requirements in support of client programs. Attaining and maintaining certification in the Trainer Certification Program. Providing mentoring to Program Ready Trainers. Curriculum review and modification as needed. Evaluation of training programs using various feedback methods, including focus groups, interviews, and surveys. Career Growth and Personal Development At Concentrix, we believe in investing in our employees' growth and development. As a Seasonal Healthcare Trainer, you'll have access to a range of FREE Learning and Leadership Development programs designed to help you succeed. Our goal is to provide you with the skills, knowledge, and support you need to excel in your role and achieve your career aspirations. What You'll Do in This Role As a Seasonal Healthcare Trainer working from home, you'll be responsible for: Day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback, and readiness recommendations. Accountability for achieving individual training performance metrics. Utilizing effective presentation and facilitation skills, including creative training techniques and adult/accelerated learning techniques, using a variety of training delivery modalities in a classroom environment. Preparing and presenting training materials through classroom learning, hands-on demonstrations, and supporting activities. Measuring the effectiveness of training programs using various feedback methods, including focus groups, interviews, and surveys, to lead to enhancement of training resources and programs based on results of evaluation. Your Qualifications To be successful in this role, you'll need: Experience and necessary licensing related to the support and selling of medical insurance. Bachelor's Degree in a related field from a four-year college or university, with two to four years of relevant experience preferred. Proven experience in training methodologies and soft skills, including communication skills, critical thinking, time management, team building, etc. Proficient in Microsoft Office. Must reside in the United States or have a valid U.S. address for residence. What's in It for You As a Seasonal Healthcare Trainer at Concentrix, you'll enjoy: Lucrative employee referral bonus opportunities. Company networking opportunities with organized groups in topics such as Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more. 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP). Health and wellness programs with trained partners to help promote a healthy you. Mentorship programs that support your rewarding career journey. Work-from-home convenience with company-supplied technologies. Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support. Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more. Reimagine the Best Version of You! If this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice." Apply for this job