Salesforce Platform Administrator
About Porch Light Health Porch Light Health (formerly Front Range Clinic) is a leading outpatient addiction medicine provider offering low-barrier, high-access treatment across Colorado and New Mexico. With over 60 access points including mobile and telehealth services, Porch Light provides evidence-based medication-assisted treatment (MAT), infectious disease care, and behavioral health support. Porch Light is committed to serving diverse populations through accessible, inclusive, and compassionate care. www.porchlighthealth.com About the Role We are seeking a skilled and collaborative Salesforce Platform Administrator & Trainer who will be responsible for maintaining, optimizing, and supporting the organization’s Salesforce environment. This role serves as a critical liaison between the Salesforce Architect, end users, and leadership, ensuring that design, functionality, and workflow changes are implemented effectively. The position combines system administration expertise with user training and change management, enabling successful adoption of new features and processes across the organization. QUALIFIED CANDIDATES MUST CURRENTLY RESIDE IN COLORADO, TO BE CONSIDERED FOR THIS ROLE. Key Responsibilities Monitor system performance, troubleshoot issues, and ensure platform stability and compliance. Perform routine audits of data, workflows, and integrations to maintain data quality and system integrity. • Implement configuration changes such as page layouts, fields, objects, record types, workflows, validation rules, and reports/dashboards. Act as the primary point of contact between the Salesforce Architect and end users to translate business requirements into technical solutions. Gather, document, and prioritize user requirements for new features, enhancements, and system improvements. Partner with the Architect to test and validate new functionality before deployment. • Communicate system updates, release notes, and process changes clearly to stakeholders. Develop training materials, user guides, and best practice documentation tailored to different roles within the organization. Conduct live and virtual training sessions for new users, as well as refresher courses for existing staff. Support end users during implementation of new features and workflows, ensuring smooth adoption and minimal disruption. • Provide ongoing coaching, support, and troubleshooting for staff across departments. Assist in planning and executing system upgrades, new releases, and module rollouts. Support UAT (User Acceptance Testing) and feedback cycles to validate system changes. Identify opportunities for automation and workflow optimization to improve productivity. • Ensure compliance with organizational policies, industry regulations, and Salesforce best practices. What You Bring • 3+ years of Salesforce experience • 3+ years of Salesforce Health Could experience Certified Salesforce Platform Admin Credential • Background in medical practice operations or administration • Experience in behavioral health operations or administration • Proven aptitude for managing matrixed, cross‑organizational support and collaboration • Familiarity with revenue cycle management, including interactions with government and commercial payers • Experience implementing and supporting EMR systems • Strong skills in systems development and delivering training to multiple stakeholder groups—including call center, administrative, clinical, and financial teams • Bachelors Degree in Healthcare Management, Business Administration or similar field Why Porch Light Health? • Opportunity to leverage your Salesforce and healthcare operations expertise in a mission‑driven environment that supports individuals on their recovery journey • Play a pivotal role in enhancing systems that enable accessible, quality addiction treatment across underserved communities Compensation and Benefits • Salary Range: $70,000–$105,000 annually, based on education, experience, location, and internal equity • Quarterly Incentive Bonus based on individual and organizational performance • Health, Dental, and Vision Insurance • 401(k) Retirement Plan • Paid Vacation and Sick Leave Anticipated Application Window - This role is anticipated to close within 30 days from the date of posting. However, if the position has not been filled, PLH may keep the application period open longer. Apply tot his job