Reservation / Sales Agent

Know the perfect person for this role? $500 cash reward if you refer the person we hire! Click here to see why Bolt Farm Treehouse is an amazing team to join! About Us Bolt Farm Treehouse is an award-winning, mountaintop retreat & spa in Tennessee. We create unforgettable experiences in nature-immersive settings, providing a sanctuary for deep connection and renewal and enabling people to realize their fullest potential. We blend million-dollar views, one-of-a-kind accommodations, and top-tier hospitality to offer premier wellness retreats and romantic getaways where guests can celebrate life’s key moments and reconnect with what truly matters. We strive to be the #1 retreat in America for strengthening relationships, impacting 100,000 people annually through transformative experiences. We cultivate a positive, drama-free workplace where every team member feels valued, supported, and inspired for personal and professional growth. Our team, driven by love and a strong work ethic, creates a positive impact on the world. Meaningful work. Meaningful relationships. Company Core Values • Best is the Standard – Excellence is the only standard. • All-In – Commit fully, take ownership, and give your best. • Move Fast – Speed and efficiency drive success. • Wow Every Guest – Create exceptional experiences that leave a lasting impact. Position Summary: As a Reservations/Sales Agent, you will engage with potential guests via phone, email, and chat, utilizing proven sales strategies to convert inquiries into bookings. Your goal will be to provide a memorable customer experience while achieving sales targets and contributing to the overall success of the team. Why Join Us?: • Competitive Pay: Rewarding compensation for your hard work. • Performance-Based Bonuses: Extra incentives for reaching and exceeding sales targets. • Remote Work: Flexibility to work from anywhere. • Free and Discounted Stays: Enjoy Bolt Farm Treehouse perks and accommodations. • Professional Development: Ongoing opportunities to grow personally and Key Responsibilities: • Sales and Reservations: Handle incoming inquiries and convert them into confirmed reservations through phone, email, and chat. • Guest Assistance: Help guests select accommodations and services that match their preferences, upselling when appropriate. • Reservation Management: Process reservations, payments, cancellations, and re-bookings with accuracy. • Revenue Maximization: Use sales techniques to upsell additional services and exceed revenue targets. • Customer Service Excellence: Address guest inquiries and concerns promptly, ensuring a seamless experience from start to finish. Requirements: • A passion for sales and customer service. • Minimum of 2 years of experience in a similar sales or customer service role. • Tech-savvy with experience using cloud-based systems and Google Suite. • Availability to work weekends (Thursday-Monday). • Strong sales, problem-solving, and communication skills. • Detail-oriented with excellent organizational abilities. • Previous experience in the luxury hospitality industry is a plus Position Type: Full-time Location: Hybrid (Mostly Remote) Note: Referral reward payable after six months of employment. " If you did not receive our email in your inbox, it may have ended up in your spam folder. Please search your inbox for "[email protected]" to locate the message. If you find it in spam, mark it as "Not Spam" to ensure future emails are delivered to your inbox." Disclaimer: This is a full-time, exempt (salaried) position that requires a minimum of 50–60+ hours per week. It is not a part-time, contract, or remote freelance role. Candidates must be comfortable with a fast-paced, high-performance environment that often includes extended work hours, especially during peak seasons and event periods. We are looking for committed team members who thrive in a purpose-driven, hospitality-centered culture. Standard Application: Please note: All applicants must complete our standard application process, which includes uploading a short video and participating in a virtual interview via Zoom. Basic comfort with technology is required to complete these steps. Apply tot his job Apply To this Job