Remote Infrastructure Engineer L1
Work Location: Saidapet, Chennai Experience: CCNA Course Completion Notice Period: Immediate Joiner – Male Candidate Shifts: 24*7 Rotational Shifts Job Summary We are looking for a Remote Infrastructure Engineer - L1 (Fresher) to support day-to-day IT infrastructure operations. The role involves monitoring servers and network devices, handling alerts, providing first-level support, ticket management, and escalation as per SLA. Roles & Responsibilities • Perform 24/7 infrastructure monitoring using monitoring tools (servers, network, storage). • Identify, analyze, and respond to alerts and incidents. • Provide Level 1 support for infrastructure-related issues. • Log, update, and track incidents and service requests in ticketing tools. • Perform basic troubleshooting for Windows/Linux servers. • Coordinate with L2/L3 teams and OEMs for escalations. • Follow SOPs, runbooks, and escalation matrices. • Maintain shift handover documents and daily status reports. • Adhere to SLA, compliance, and security policies. Job Category: Remote Infrastructure Engineer L1 (RIM L1) Job Type: Full Time Job Location: Chennai Apply tot his job