[Remote] HR Service Delivery (SD) Product Analyst

Note: The job is a remote job and is open to candidates in USA. Rangam is looking for an HR Service Delivery (SD) Product Analyst to support the HRSD Product Manager during run the business activities and project support. The role involves working primarily with ServiceNow applications, gathering, documenting, testing, and releasing core functionality for various business teams. Responsibilities • Co-lead discovery with HR COEs (Payroll, Benefits, Leave, ER, Mobility) to map current vs target journeys, intake, and SLAs; rationalize services to a single COE each • Co-author PRDs, epics, and user stories with acceptance criteria • Design per COE service components: catalog items/record producers, case/task templates, SLAs, notifications, Quick Messages, and workspace layouts • Build routing models: AWA queues, skills, schedules, capacity; remove double routing; define exception/overflow logic • Write functional specs for HRSD and HR Agent Workspace (UI Builder pages, record headers, side panels, related lists) • Partner on integrations (Workday/Payroll/Equity/Identity): field mappings, source of truth, error handling, observability • Author ATF test cases for critical paths; define Instance Scan rules; support UAT by persona and accessibility checks • Support reporting and dashboard creation and maintenance • Support UAT and hypercare • Operate in CI/CD: update set/source control hygiene • Maintain RAID/logs • Business stakeholder management and communications for RTB and project requirements • Rationalizing business requirements and translating them into technical requirements Skills • ServiceNow experience ? must show hands-on exposure, especially HRSD modules • Implementation / hands-on configuration experience ? practical work, not just theory • Analyst work experience ? requirement gathering, UAT, bridging business & tech • Defect testing / issue resolution ? navigating, reproducing, testing defects • Certifications ? relevant ServiceNow or HRSD certifications highlighted • Understand ServiceNow configuration, HRSD modules, and defect testing/resolution • Be able to navigate the system, reproduce issues, test themselves, and write basic technical requirements from business requirements • Work with both stakeholders and engineering teams, acting as a bridge between business and technology • Experience in UAT cycles, requirement gathering, and project team work • Good communication skills are critical, especially since the role is US-based and stakeholders will be in different time zones • Self-starter who can lead small projects with minimal oversight • ServiceNow System Admin certification (must) • Hands-on experience in HRSD configurations (must) • 4+ years Product/Business Analysis with 2+ in ServiceNow HRSD • Strong HRSD architecture knowledge and hands-on experience • Ability to write precise requirements, epics, stories, and acceptance criteria • HRSD Implementation certification (preferred) • Jira experience is a plus but not mandatory Company Overview • Welcome to Jobs via Dice, the go-to destination for discovering the tech jobs you want. It was founded in undefined, and is headquartered in , with a workforce of 0-1 employees. Its website is Apply tot his job