[Remote] Healthcare Service Representative I – Patient Access Center – Kelsey Seybold Clinic – Remote

Note: The job is a remote job and is open to candidates in USA. Kelsey-Seybold Clinic is part of the Optum family of businesses and is recognized for delivering coordinated and accountable care. The Healthcare Services Representative will be responsible for scheduling appointments, confirming them, and providing comprehensive service to facilitate resolutions for caller requests. Responsibilities Scheduling appointments in a prompt and courteous manner utilizing a PC Confirming appointments and handling cancellations in a timely, efficient and courteous manner Problem solving for patients utilizing identified resources Providing comprehensive service to facilitate a resolution for any caller request Acquiring and maintaining computer skills to effectively utilize applicable software Skills High School diploma or GED from an accredited program 1+ years of experience in a high-volume contact center OR 1+ years of customer service experience Proven excellent customer service and telephone etiquette skills Proven critical thinking skills Proven ability to fluently speak, write and understand the English language 2+ years contact center or customer service experience with PC experience and knowledge of MS Word and Excel Insurance knowledge of HMOs, PPOs, POS EPOs and indemnity plans Proven ability to exercise good judgment in a high-volume contact center while maintaining a professional attitude All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Benefits Comprehensive benefits package Incentive and recognition programs Equity stock purchase 401k contribution Company Overview The Kelsey-Seybold Clinic is a large multi-specialty clinic system located in Greater Houston It was founded in 1949, and is headquartered in Kingwood, Texas, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship Kelsey-Seybold Clinic has a track record of offering H1B sponsorships, with 1 in 2025, 3 in 2024, 3 in 2023, 4 in 2022, 2 in 2021. Please note that this does not guarantee sponsorship for this specific role.