Remote Email Chat Representative and Call Centre Support Specialist - Delivering Exceptional Client Experience at blithequark

Join blithequark: Empowering Individuals, Families, and Communities At blithequark, our mission is to break cycles of violence, crime, and incarceration by providing client-centered interventions and support services. We strive to empower and strengthen individuals, families, and communities, raising the next generation to become responsible citizens who are emotionally strong, healthy, and able to pursue life in fulfilling ways. Our work is centered around encouraging personal responsibility and change, which helps rebuild, restore, and transform lives. About the Role: Remote Email Chat Representative and Call Centre Support We are seeking a highly skilled and compassionate Remote Email Chat Representative and Call Centre Support to join our team at blithequark. As a liaison between our organization and our clients, you will provide critical support services, answer questions, and resolve emerging problems with accuracy and efficiency. If you are passionate about delivering exceptional client experiences and are committed to making a positive impact, we encourage you to apply for this exciting opportunity. Key Responsibilities Client Needs Assessment: Identify and assess clients' needs to achieve satisfaction, ensuring that their concerns are addressed in a timely and effective manner. Building Client Relationships: Foster sustainable relationships and trust with customer accounts through open, interactive, and empathetic communication. Accurate Information Provision: Provide accurate, valid, and complete information using the right methods and tools, ensuring that clients receive the support they need. Sales Targets and Call Handling: Meet personal and customer service team sales targets and call handling quotas, demonstrating a commitment to excellence in all interactions. Complaint Resolution: Handle customer complaints with professionalism, providing appropriate solutions and alternatives within established time limits, and following up to ensure resolution. Record Keeping and Documentation: Maintain accurate records of customer interactions, process customer accounts, and file documents in accordance with our policies and procedures. Communication Procedures: Follow established communication procedures, guidelines, and policies, ensuring consistency and quality in all client interactions. Client Engagement: Take the initiative to engage clients, going above and beyond to ensure their needs are met and their satisfaction is prioritized. Essential Qualifications and Skills To succeed in this role, you will need: Proven Customer Support Experience: A background in customer support or experience as a Client Service Representative, with a track record of delivering exceptional service. Strong Communication Skills: Excellent phone contact handling skills, active listening, and the ability to communicate effectively with diverse client groups. CRM Systems and Practices: Familiarity with CRM systems and practices, with the ability to leverage these tools to enhance client relationships and service delivery. Customer Orientation: A customer-centric approach, with the ability to adapt and respond to different client needs and personalities. Time Management and Prioritization: The ability to multi-task, prioritize tasks, and manage time effectively, ensuring that client needs are met in a timely manner. High School Diploma: A high school diploma or equivalent is required for this role. Preferred Qualifications While not mandatory, the following qualifications are highly desirable: Track Record of Over-Achieving Quota: A history of exceeding sales targets or call handling quotas, demonstrating a commitment to excellence and a results-driven approach. Excellent Presentation Skills: The ability to present information clearly and effectively, both verbally and in writing. What We Offer: Career Growth, Learning Benefits, and a Supportive Work Environment At blithequark, we are committed to supporting the career growth and development of our team members. As a Remote Email Chat Representative and Call Centre Support, you will have access to ongoing training and development opportunities, enabling you to enhance your skills and advance in your career. Our work environment is centered around a culture of empathy, respect, and inclusivity. We value diversity and are committed to providing equal employment opportunities to all employees and applicants, without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran. Compensation, Perks, and Benefits While specific details about our compensation package are not outlined here, we offer a competitive and comprehensive benefits package that reflects our commitment to the well-being and satisfaction of our team members. This includes opportunities for professional growth, a supportive work environment, and a range of benefits designed to enhance your overall quality of life. Join Our Team: Make a Difference at blithequark If you are a compassionate and skilled professional looking for a role that makes a positive impact, we encourage you to apply for the Remote Email Chat Representative and Call Centre Support position at blithequark. Our team is dedicated to empowering individuals, families, and communities, and we are seeking talented individuals to join us in this mission. To apply, please visit our website and submit your application. We look forward to welcoming you to our team and working together to create a brighter future for all. 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