Remote Customer Care Assistant - Health Insurance Support and Member Services at Aetna, a Subsidiary of CVS Health

Join the Mission to Build a Healthier World as a Remote Customer Care Assistant at Aetna Aetna, a leading diversified health care benefits company and a subsidiary of CVS Health, is dedicated to helping individuals achieve their health ambitions by providing innovative and high-quality health care products and services. With a mission to build a healthier world, one member at a time, Aetna serves an estimated 44 million people and is committed to delivering exceptional customer experiences. We are now seeking motivated and customer-focused individuals to join our team as Remote Customer Care Assistants, playing a crucial part in supporting our valued members. About the Role As a Remote Customer Care Assistant at Aetna, you will work from the comfort of your home, providing top-notch assistance to our members. This role offers the opportunity to make a positive impact on people's lives by delivering personalized support and resolving their health insurance-related queries. If you are passionate about customer service, have excellent communication skills, and are looking for a fulfilling career in the health care industry, we encourage you to apply. Key Responsibilities Customer Engagement: Respond to customer inquiries and provide detailed information about Aetna's products and services, ensuring that members have a clear understanding of their health insurance plans, claims, and benefits. Issue Resolution: Assist members with questions and concerns related to their health insurance plans, claims, and benefits, striving for first-call resolution and escalating complex issues to senior team members as needed. Documentation and Accuracy: Process and document customer interactions accurately and efficiently, maintaining a high level of data quality and adhering to Aetna's policies and procedures. Collaboration and Communication: Collaborate with team members and supervisors to ensure customer satisfaction, sharing knowledge and best practices to enhance the overall customer experience. Product Knowledge: Stay up-to-date on Aetna's policies, procedures, and product offerings, demonstrating a deep understanding of the company's services and solutions. Professionalism and Empathy: Maintain a high level of professionalism and empathy when interacting with customers, providing personalized support and resolving issues in a timely and efficient manner. Qualifications Education: High school diploma or equivalent; college degree preferred. Experience: Previous customer service experience is a plus, particularly in the health care or insurance industry. Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively engage with customers and team members. Problem-Solving Abilities: Strong problem-solving abilities, with the capacity to analyze complex issues and provide creative solutions. Technical Skills: Proficiency in using computer systems and navigating through software applications, with experience in customer relationship management (CRM) tools and software. Work Environment: Reliable internet connection and a quiet, distraction-free workspace at home, with the ability to work independently and remotely. Flexibility: Willingness to adhere to a flexible work schedule, which may include evenings and weekends. What We Offer At Aetna, we are committed to providing our employees with a comprehensive benefits package and a supportive work environment. As a Remote Customer Care Assistant, you will enjoy: Competitive Salary: A competitive salary reflecting your skills and experience. Comprehensive Benefits: A comprehensive health and dental benefits package, including medical, dental, and vision coverage. Retirement Plan: A 401(k) retirement plan with company match, helping you plan for your future. Career Development: Career development and advancement opportunities, with training and support to help you grow in your career. Ongoing Training: Ongoing training and support to ensure you have the skills and knowledge needed to succeed in your role. Work-Life Balance: Work-from-home flexibility, allowing you to balance your work and personal life. Employee Wellness: Employee wellness programs, promoting a healthy and supportive work environment. Why Join Aetna? At Aetna, we are dedicated to building a healthier world, one member at a time. By joining our team as a Remote Customer Care Assistant, you will be part of a mission-driven organization that values its employees and is committed to making a positive impact on people's lives. Our company culture is built on: Diversity and Inclusion: Aetna is an equal opportunity employer and is committed to diversity and inclusion in the workplace. Employee Engagement: We prioritize employee engagement and satisfaction, providing opportunities for growth and development. Community Involvement: Aetna is involved in various community initiatives, promoting health and wellness in the communities we serve. How to Apply If you are a dedicated, customer-focused individual who is passionate about making a positive impact on people's lives, we encourage you to apply for the Remote Customer Care Assistant position at Aetna. To apply, please submit your resume and a cover letter outlining your qualifications and interest in the role. We look forward to hearing from you and exploring how you can join our team in making a difference in the lives of our members.