[Remote] CRM Creative Director / Copy Contractor (Remote)

Note: The job is a remote job and is open to candidates in USA. Deloitte is a leading professional services firm, and they are seeking a CRM Associate Creative Director / Copy Contractor to craft dynamic customer experiences through creative storytelling and omni-channel communication. The role involves collaborating with strategists to enhance customer journeys, translating creative briefs into engaging assets, and ensuring cohesive campaign delivery across various channels. Responsibilities • Conceptualize, write, and refine multi-channel assets with focus on email and direct mail, ensuring every word and story ladder up to client objectives, leverage insights from brief related to audience, personalization, and product, and deliver on campaign tone and brand voice • Collaborate with CRM strategists to map customer journeys and identify high-impact engagement moments, shaping messages that foster loyalty and maximize lifetime value • Translate creative briefs and business goals into actionable, engaging assets, incorporating data, feedback, and best practices to optimize campaign performance • Present creative ideas and rationales to clients and internal teams, championing narrative strategy and adapting to evolving feedback and real-time performance data • Work cross-functionally with designers, producers, and technologists to ensure cohesive and impactful omni-channel campaign delivery Skills • Bachelor's degree (or equivalent) in English, Communications, Marketing, Advertising, Digital Media, or related field • 4+ years' experience in copywriting with a focus on CRM, digital, or content-driven marketing (brand, agency, or publisher environment) • Proven record in developing high-impact messaging for omni-channel CRM campaigns • Experience leveraging customer data and analytics to personalize messaging and drive campaign performance • Strong portfolio of work showcasing CRM, loyalty, and data-driven creative • Excellent communication and presentation skills, with a collaborative and strategic mindset • Candidates interested in applying for this opportunity must be geographically based in the United States and must be legally authorized to work in the United States without the need for employer sponsorship Company Overview • Deloitte is a business consulting company that offers audit, consulting, financial advisory, and tax services. It was founded in 1845, and is headquartered in London, England, GBR, with a workforce of 10001+ employees. Its website is Apply tot his job