Remote Call Center Customer Service Representative - Helping Americans Navigate Compensation Claims with blithequark

Join blithequark: Empowering Change through Customer Service Excellence At blithequark, we're driven by a mission to educate and support Americans affected by the harmful side effects of certain medications, medical products, consumer products, and toxins. Since our inception in 2015, we've been dedicated to giving people hope and helping them navigate the complex process of seeking compensation. As a Remote Call Center Customer Service Representative at blithequark, you'll play a vital role in connecting with individuals who have been impacted and guiding them through the next steps. About the Role As a Customer Service Representative, you'll be the frontline ambassador for blithequark, working closely with individuals who have expressed interest in exploring potential compensation claims. Your primary objective will be to assess their eligibility, provide clear guidance, and deliver exceptional customer service throughout the process. Key Responsibilities Engage with a high volume of callers (40-50 per day) through an automated dialer, assessing their potential eligibility for compensation claims. Multitask effectively, listening to callers, answering questions, and navigating multiple windows to ensure seamless interactions. Achieve or exceed monthly Key Performance Indicators (KPIs) to drive retention, upsell, and cross-sell rates, and meet sales goals. Utilize phone software (VICI) and Proprietary Customer Relationship Database (CRM) accurately, following scripts and guidelines to ensure consistency and quality. Participate in ongoing training and learning opportunities to expand your knowledge and stay up-to-date on industry developments. Adhere to all company policies and procedures, ensuring compliance and maintaining the highest standards of customer service. Assist with ad-hoc projects as needed, demonstrating flexibility and a willingness to adapt to changing priorities. Troubleshoot and resolve basic IT issues independently, minimizing downtime and ensuring uninterrupted service. Essential Qualifications To excel in this role, you'll need: Excellent verbal and written communication skills, with the ability to articulate complex information clearly and compassionately. Strong interpersonal and customer service skills, with a proven track record of building rapport and resolving conflicts effectively. A competitive spirit, with a drive to succeed in a performance-based environment. A minimum of 2 years of experience in a call-center environment, preferably with a sales focus. A reliable hardwired Desktop or Laptop PC (8GB of RAM, 20 GB of free storage, 1.2 GHz or faster CPU) and high-speed internet (50Mbps with 100MBps upload minimum). A noise-cancellation headset (wired via USB) to ensure high-quality audio and minimize distractions. Residency in the State of Florida or New Jersey. Preferred Qualifications While not essential, the following skills and experience will be highly valued: A background in customer-facing roles, particularly in industries related to healthcare or consumer products. Experience with CRM software and phone systems, such as VICI. A proven ability to work independently, managing your time effectively and minimizing distractions in a remote work environment. What We Offer At blithequark, we're committed to supporting your success and well-being. Our benefits package includes: Competitive compensation, with a salary range starting at $17.31/hour, plus commissions and bonuses (total compensation up to $33.00/hour or $70,000 per year). Health Insurance, Vision, and Dental Coverage to ensure your physical and mental well-being. Paid Holidays and Paid Time Off (PTO) to allow you to recharge and enjoy time with loved ones. Overtime opportunities outside of the training period, providing additional earning potential. Work Environment and Culture As a remote team member, you'll enjoy the flexibility of working from a quiet, distraction-free space. We're committed to fostering a culture of collaboration, innovation, and continuous learning. Our full-time schedule is 40 hours per week, with set hours of operation: Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern. Friday: 8:30 AM to 4:30 PM Eastern. Training Schedule: Monday-Thursday 9:00 AM - 5:00 PM Eastern & Friday 8:30 AM to 4:30 PM Eastern. Career Growth and Development At blithequark, we're dedicated to helping you grow professionally and personally. As a Customer Service Representative, you'll have opportunities to develop your skills in: Customer service and relations. Sales and negotiation. Conflict resolution and problem-solving. Time management and productivity. Technical skills, including CRM software and phone systems. Join Our Team If you're passionate about delivering exceptional customer service, working in a fast-paced environment, and making a meaningful difference in people's lives, we want to hear from you. Apply now to become a Remote Call Center Customer Service Representative at blithequark and join our mission to empower change. Apply for this job