Remote Call Center Agent - Full Time

Remote, USA Full-time
Employer Industry: Water and Wastewater Utility Services

Why Consider This Job Opportunity...
• Competitive salary and comprehensive health benefits package
• Opportunities for career development and growth within the organization
• Primarily remote work with flexibility
• Supportive and inclusive work environment that values diversity
• Chance to contribute to essential services for over 14 million people
• Recognized for excellence in sustainability and diversity initiatives

What To Expect (Job Responsibilities)
• Respond to customer inquiries with courtesy and professionalism via phone and other channels
• Clarify customer needs, answer inquiries, and assist in resolving concerns
• Maintain a high level of knowledge about water and wastewater utility operations
• Document customer interactions and maintain accurate records
• Continuously improve skills in customer service and communication

What Is Required (Qualifications)
• Minimum of two (2) years of experience in a related customer service environment
• High school diploma or state-recognized Educational Equivalency Certificate
• Strong organizational and communication skills
• Proficient typing and personal computing skills
• Demonstrated problem-solving and decision-making abilities

How To Stand Out (Preferred Qualifications)
• Experience in a call center environment
• Familiarity with customer service techniques, including empathy and relationship building
• Ability to work flexible hours, including nights, weekends, and holidays

#WaterUtility #CustomerService #RemoteWork #CareerGrowth #DiversityAndInclusion

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Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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