Project Manager, Design & Innovation II

We are so glad you are interested in joining Sutter Health! Organization: SHSO-Sutter Health System Office-Bay Position Overview: Will integrate external partners/products into the Sutter Health system. Starting from the partner filtering phase through successful implementation and ongoing integrations. The PM will work to design partner pilots that make the healthcare system more simple, engaging and human – balancing the needs of people, Sutter Health and partner needs. It is equal parts project manager, content owner, and partnership creator. The Project Manager will be responsible for managing a portfolio of projects that will be small to large, highly complex multi-year efforts. These types of projects cross multiple departments and geographies. Job Description: EDUCATION: Equivalent experience will be accepted in lieu of the required degree or diploma. • Bachelor's: Design, Business, Healthcare or other related field TYPICAL EXPERIENCE: • 2 years recent relevant experience. SKILLS AND KNOWLEDGE: • Project Management Knowledge: Has deep understanding of how to lead teams distributed across multiple departments and organizations, manage action items, and ship pilots. • Healthcare Knowledge. Has knowledge of healthcare structures, stakeholders, regulations, constraints, challenges, trends, incentives, technology and opportunities. Stays abreast of healthcare and technology in order to have a trusted perspective when filtering partners. A strong understanding of hospital and clinic clinical processes, EPIC workflows, and healthcare privacy regulations is strongly preferred. • Partnership / Pilot Content Knowledge: Has knowledge identifying, evaluating, developing, and managing external partnerships. Has knowledge in building external partnerships: scoping pilots, matching external partners/products with health system needs, integrating with clinical and support functions, negotiating contracts/agreements, building implementation plans (training, communications, IS, measurement, etc.), leading measurement, and reporting on outcomes. • Design Knowledge: Has strong interest in user research, synthesis, and prototyping. Able to flex into design tasks as needed to integrate innovation, design and technology into viable solutions. • Lean Knowledge: Demonstrated experience employing Lean methodologies to drive innovation and process design, with an understanding of how Lean and Human-Centered Design interact. • Project Management Skills: Has excellent project management skills that demonstrate successful program transition from concept to implementation and measurement. Ability to manage multiple projects and stakeholders at once. • Clinical Team Interaction / Facilitation Skills: Works well with providers and care teams in the hospital, clinic and home setting. Can lead and facilitate interdisciplinary teams including front-line clinicians in creating new or redesigning current service offerings. Can collaboratively coach operations managers through pilots. • Administrative Team Interaction / Facilitation Skills: Can lead meetings with senior administrative leaders and build strong personal relationships to advance partnerships. • Prototyping Skills: Can facilitate ideating new solutions/products/services in partnership with patients, providers, care teams and operations leads. Can prototype workflow redesigns, wireframes, service improvements, new technologies, updated communication strategies, etc. Knows how to deploy holistic design/innovation across a variety of touchpoints • Data Analysis & Financial Modeling Skills: Can create actionable information from clinical and financial reports. Can produce pro-formas, as well as reports showing pilot outcomes. Knowledge of Sutter Health data and analytics structure/contacts is preferred. • User Research & Synthesis Skills: Can support design team members in conducting human-centered research to understand current practices of care delivery in place at Sutter hospitals and doctor’s offices (from the patient, provider and care team perspectives), as well as the human journey outside of the healthcare system. Can synthesize to clearly communicate stakeholder needs, insights, human needs and opportunity areas. • Software Skills: Can use a variety of digital tools to manage projects and produce content. Must have strong capability using project management software, Microsoft Office (specifically: Word, Powerpoint and Excel). Skills with Adobe Creative Suite, Sketch, Keynote are preferred. • Independent judgment and assessment of impact are essential skills in this role. Job Shift: Days Schedule: Full Time Days of the Week: Monday - Friday Weekend Requirements: As Needed Benefits: Yes Unions: No Position Status: Exempt Weekly Hours: 40 Employee Status: Regular Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans. Pay Range is $52.44 to $78.66 / hour The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package. Apply tot his job