Product Operations Lead - Commerce Lifecycle & Platform

Hello there! Are you passionate about driving the success of a cutting-edge product in the fast-paced world of commerce? Do you thrive in a dynamic and collaborative environment, constantly seeking new ways to optimize processes and improve customer experience? If so, Netflix is looking for a Product Operations Lead for our Commerce Lifecycle & Platform team. In this role, you will be responsible... for overseeing the end-to-end product operations for our global commerce platform, ensuring a seamless and efficient experience for our subscribers. We are seeking a highly skilled and motivated individual with a strong background in product operations and a deep understanding of the commerce landscape. If this sounds like you, we would love to hear from you!

Develop and implement strategies to drive the success of our cutting-edge product in the fast-paced world of commerce.
Collaborate with cross-functional teams to continuously optimize processes and improve customer experience.
Oversee the end-to-end product operations for our global commerce platform, ensuring a seamless and efficient experience for subscribers.
Monitor and analyze performance metrics to identify areas for improvement and make data-driven decisions.
Manage and prioritize product operations projects and initiatives, ensuring timely delivery and alignment with company goals.
Stay up-to-date with industry trends and best practices in product operations and apply them to our processes.
Build and maintain strong relationships with key stakeholders, including product managers, engineers, and customer support teams.
Communicate effectively with all levels of the organization, providing updates and insights on product operations performance.
Troubleshoot and resolve any issues or challenges that may arise in the product operations process.
Mentor and develop team members, providing guidance and support to help them grow in their roles.
Continuously identify opportunities to streamline and improve product operations processes.
Contribute to the development and implementation of new features and functionalities for our global commerce platform.
Ensure compliance with industry regulations and standards related to product operations.
Act as a subject matter expert on product operations and provide guidance to other teams within the organization.
Collaborate with external partners and vendors to ensure seamless integration and performance of our global commerce platform.

Netflix is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics