Process Improvement Analyst (Hybrid) Miami Lakes, Florida
About the position The Process Improvement Analyst is responsible for working with departments across the organization to identify, analyze, optimize, and design business processes. This individual reviews existing business processes by analyzing process maps, historical data, and by observing employees execute tasks in order to develop plans, in collaboration with cross-functional teams and key stakeholders, to increase efficiency, improve quality, and reduce operational costs. This individual will also design business processes to support new products or services, by gathering requirements and integrating these into an efficient and effective process design. Responsibilities • Analyze existing business processes to identify opportunities for improvement from a timeliness and quality standpoint, by collecting and analyzing data, analyzing process maps, and observing employees execute tasks. • Create process workflows/maps to document current and future state for existing business processes using appropriate tools, such as Visio and Lucidchart. • Quantify the impact of improvements to prioritize initiatives and track results. • Redesign processes to improve performance and/or to incorporate required changes in response to new or updated regulations/rules, expansion or modification of products and services, organizational realignments, cost reduction initiatives, and introduction of new technologies. • Work with key stakeholders to support the implementation of new products and services by designing new processes that maximize efficiency and effectiveness, integrate appropriate controls, support scalability, and comply with requirements. • Identify and design controls to monitor process performance and results. • Conduct capacity analysis to assess human resource utilization, based on the functional role's tasks/activities production volumes and processing time. • Build partnerships with department leaders, process owners, and SMEs to ensure business initiatives are aligned and optimized. • Provide regular updates of progress to process owners to ensure ongoing partnership and linkage to other business initiatives. • Manage designated process improvement and new process design projects by scoping, developing project plans/actions items, leading the execution, and reporting progress. • Adhere to and comply with applicable federal and state laws, regulations, and guidance, including those related to anti-money laundering. • Adhere to Bank policies and procedures and complete required training. • Identify and report suspicious activity. Requirements • Bachelor's Degree in Business, Industrial Engineering, or equivalent with concentration in process improvement, business analysis, or related field is required. • 5+ years of experience in process improvement, business analysis, or similar role required. • Experience in designing process automations through traditional means and RPA required. • Expertise in process mapping and tools (ie: Visio and Lucidchart) required. • 3+ years of experience within the banking industry preferred. Nice-to-haves • Six Sigma Green Belt Certification or higher and Lean is preferred. Benefits • Competitive benefits plan. • Tuition reimbursement. • Career coaching, courses, and training through GO FOR MORE™ Academy. • Mentoring opportunities through iCARE™ program. • Hybrid work environment. • Remote work environment for designated positions. Apply tot his job