Policy Manager, Commercial Policy
Description: • Develop and improve commercial policies affecting the user experience, including policies covering cancellations, refunds, and payments • Guide policy operationalization efforts in partnership with cross-functional stakeholders • Collaborate with cross-functional stakeholders across the business including Product, Operations, Trust, Finance, Public Policy, Legal, and Communications • Support biannual launches • Use data, research, and insights to evaluate and revise policies as needed Requirements: • 8+ years experience in a Policy, Legal, or Trust and Safety role; prior experience on commercial or product policy issues • Demonstrated capacity for critical thinking, research, and analysis; strong attention to detail • Exceptional writing and presentation abilities • Ability to work across multiple challenging policy topics • Thoughtful business judgment, ability to create clarity from ambiguous situations, and ability to work well under pressure • Experience driving solutions to complex problems through cross-functional collaboration and incorporation of diverse stakeholder perspectives • Fluency in data analysis and leading data-driven decision-making • Ability to explain and simplify complex information, tradeoffs, and debates to others Benefits: • This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Apply tot his job Apply To this Job