PATIENT COORDINATOR (REMOTE/NON-CLINICAL) ACCESSNURSE 1/13/25
About the position Responsibilities • Serve as the first point of contact for patients seeking medical assistance. • Build trust and rapport with patients through empathetic communication. • Accurately document patient needs prior to their interaction with a nurse. • Follow scripted information while interacting with patients. • Handle confidential information in compliance with HIPAA regulations. • Defuse conversations and escalate issues as necessary. • Maintain a HIPAA-compliant workspace during training and regular shifts. Requirements • High School Diploma or GED required; Associate's Degree preferred. • 1+ years of customer service experience required. • 1-2 years of healthcare experience desired. • Inbound call center experience preferred. • Experience in a medical office/clinic or as a first point of contact in customer service preferred. • Ability to type a minimum of 25 words per minute. • Excellent organizational and computer skills with the ability to multi-task. • Strong listening and comprehension skills to extract key information from patients. • Professional and courteous telephone voice. • Dependable, reliable, and trustworthy. • Ability to handle confidential information; HIPAA experience is a plus. • Detail-oriented with a focus on data integrity. Nice-to-haves • Bilingual in Spanish and English, with the ability to document in English while conversing in Spanish. Benefits • Competitive pay and incentives. • Benefits eligibility for full-time staff (medical/dental/vision/life) after 30 days of employment. • 401(k) plan with discretionary matching funds available. • Career growth opportunities. • Employee discounts on car rentals, electronics, apparel, and more. • Employee LiveWell program for health and well-being. • $500 Employee Referral Bonus with no cap. Apply tot his job Apply tot his job