Order Processing Specialist | E-Commerce

We are looking for a reliable and detail-oriented Order Processing Specialist to manage daily order flow for our e-commerce business. This role focuses on ensuring orders are processed accurately, shipped on time, and tracked properly to avoid delays or customer issues. You will work closely with customer support, fulfillment partners, and internal teams to ensure a smooth order lifecycle from purchase to delivery. Responsibilities ● Process daily orders through the e-commerce backend (Shopify, Amazon, or other platforms) ● Verify customer details, addresses, and payment status before fulfillment ● Coordinate with suppliers, warehouses, or fulfillment partners ● Monitor shipment tracking and proactively flag delays ● Raise investigations with courier companies when orders are stuck or delayed ● Update internal tracking sheets with order and delivery status ● Handle replacements, cancellations, and refunds based on company policy ● Support customer service with order-related queries when needed ● Ensure all orders meet delivery SLAs and quality standards Requirements ● Proven experience in order processing for e-commerce businesses ● Familiarity with platforms such as Shopify, Amazon, Walmart, or similar ● Strong attention to detail (addresses, SKUs, tracking numbers) ● Comfortable working with spreadsheets (Google Sheets / Excel) ● Ability to manage high order volumes accurately ● Strong communication skills for internal coordination ● Self-motivated and able to work independently Nice to Have ● Experience with dropshipping or third-party fulfillment ● Knowledge of courier portals and shipment investigations ● Experience working alongside customer support teams ● Familiarity with CRMs or helpdesk tools Job Type ● Remote ● Long-term opportunity for the right candidate Why Work With Us ● Stable workload ● Clear processes and expectations ● Opportunity to grow into operations or senior roles ● Supportive and organized team environment Apply tot his job