Order Management Specialist, Customer Service and OM Process Improvement
About the position Responsibilities • Recommending appropriate solutions for customer requests and coordinating with related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, and invoice) is in place. • Initiating customer feedback loops in regular intervals by following commonly agreed processes, understanding their satisfaction level, and identifying areas of continuous improvement. • Supporting the regular maintenance of contact lists, routing tables, and information on internal/external pages. • Assisting the business in outbound activities like marketing campaigns and providing follow-the-sun or face-to-face customer interaction services. • Analyzing current order entry and management workflows to identify bottlenecks, errors, and delays. • Collaborating with Sales, Customer Service, Supply Chain, and IT teams to gather insights and develop process improvement strategies. • Designing and implement solutions to improve order accuracy, reduce cycle time, and enhance customer satisfaction. • Developing and maintain documentation including process maps, SOPs, and training guides. • Leading cross-functional workshops and training sessions to support change initiatives. • Support ERP system/tool enhancements and automation efforts related to order management. • Ensure compliance with internal controls and external regulations throughout the order process. Requirements • Bachelor's Degree from an accredited College or University; special combination of education and work experience will be considered. • 3 or more years' experience in order management, process improvement, or operations. • Knowledge and experience with ERP systems (e.g., SAP) • High attention to detail and accuracy, as well as strong organizational and time management skills • Excellent communication skills for internal and external customer interactions Benefits • Competitive • Comprehensive • Crafted with you in mind Apply tot his job Apply tot his job