Operation Support Specialist

Remote Full-time
Looking for Operation Support Specialists to join the Huawei Turkey R&D Center to work on SaaS and Digital Transformation products. Operation Support Specialist will take active and vital role on multiple day-to-day dynamics of the team including Data Annotation, L1 customer support, troubleshooting, diagnosing and resolving issues and questions raised by customer (through tickets) Operations Support Specialist will follow an established methodology and set of practices to ensure that tickets have been analyzed, solved or escalated within SLAs. Qualifications Customer Support Experience Experience in IT related major or is a plus. Experience or knowledge of basic programming or scripting is a big plus. Excellent written and verbal skills with strong grasp of English is preferred Job Description Be the entry point for analyzing and understanding tickets. Troubleshoot, diagnose, reply and solve non-technical tickets. Troubleshoot, diagnose and categorize technical tickets; if possible solve it as per knowledge base or escalate to higher level. Continuously review existing documents and knowledge base, contribute for further improvements and enhancements Cooperate with research team to do data annotation for the -mostly- video files. Be the pioneer of department’s day to day operations Originally posted on Himalayas
Apply Now →

Similar Jobs

Texas Licensed Physician Reviewers- Otolaryngology & Plastic Surgery

Remote Full-time

EdTech Sales Representative- Heartland Region

Remote Full-time

VP of Revenue Operations

Remote Full-time

Consultant - Commercial Content

Remote Full-time

Performance Marketing Strategist

Remote Full-time

Lead Strategist - eCommerce Growth Marketing

Remote Full-time

Inventory Management Lead

Remote Full-time

Account Manager - Video Games & Art Production

Remote Full-time

(0104) Salesforce Administrator Sr

Remote Full-time

Product Marketing & Content Specialist

Remote Full-time

Senior Director, Demand Generation and Digital Marketing | apexanalytix | Remote (United States)

Remote Full-time

Search Masters, Inc is hiring: Outside Sales Engineer(Remote) (#10473HA) in Cuyahoga Falls

Remote Full-time

Behavioral Health Coordinator, Remote in Sugarland or Meadows Place, TX

Remote Full-time

Compliance Analyst/CCO

Remote Full-time

Client Success Manager II - Cyber Security - Supply Chain Defense - Client Experience Expert - BlueVoyant

Remote Full-time

Experienced Remote Customer Services Advocate – Delivering Exceptional Member Experiences in a Dynamic and Supportive Environment

Remote Full-time

Chat Support Advisor – Up to $35 Hourly, Flexible Remote Position

Remote Full-time

**Experienced Customer Support Representative – Delivering Exceptional Air Travel Experiences from the Comfort of Your Own Home**

Remote Full-time

Site Reliability Engineer DevOps | REMOTE (US Citizenship required) – Amazon Store

Remote Full-time

[Remote] Technical Support Specialist - Merchant Onboarding

Remote Full-time
← Back to Home