Network Support Engineer (Remote Data Center Support, Rotating On-Call, Night Shift with Change Control)

Remote, USA Full-time
Employer Industry: Information Technology (Data Center Operations)

Why Consider This Job Opportunity...
• Opportunity for career advancement and growth within the organization
• On-call night shift with competitive pay
• Gain experience in a fast-paced, high-stakes data center environment
• Supportive work culture with collaboration among various teams
• Chance to work with cutting-edge technology and enhance troubleshooting skills

What To Expect (Job Responsibilities)
• Provide detailed remote guidance to on-site technicians for hardware installation and troubleshooting
• Respond to urgent requests and incidents during on-call night shifts
• Execute scheduled hardware or network changes according to change control protocols
• Assist in diagnosing hardware and network issues remotely
• Maintain accurate documentation of tasks performed during the night shift

What Is Required (Qualifications)
• 2-4 years of experience in data center operations, network support, or related roles
• Familiarity with networking hardware (e.g., switches, routers), servers, and storage devices
• Experience with change control processes in IT or data center environments
• Strong troubleshooting skills for guiding physical and technical repairs remotely
• Excellent verbal and written communication skills

How To Stand Out (Preferred Qualifications)
• Relevant certifications (e.g., CCNA, CompTIA A+, or equivalent)
• Experience in a 24/7 data center environment or smart hands roles
• Knowledge of ITIL or other service management frameworks
• Familiarity with network monitoring tools and ticketing systems

#DataCenterOperations #NetworkSupport #ITCareers #ChangeControl #TechnicalSupport

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