Manager, Professional Tax Services
Description: • Lead and develop a team of Professional Payroll Tax specialists • Ensure timely & accurate tax processing for tax service clients • Ensure timely and efficient client support and issue resolution • Foster a culture of continuous improvement within the managed service team • Ensure training, onboarding, best practices and knowledge articles are in place • Identify cross-selling and upselling opportunities • Oversee quality processing of tax file submissions and ensure regulatory compliance • Ensure successful and timely submission of filings and payments for assigned clients • Work with product management to ensure correctness and quality of tax services documentation • Stay up to date with payroll regulations and compliance requirements • Monitor for problems, spot trends, and monitor ticket flow daily • Collaborate with internal teams including Payroll Tax Specialists, Product & Implementations • Oversee utilization and optimization of payroll software; collaborate with Development & Products • Handle complex payroll-related inquiries and escalations from clients • Monitor KPIs related to client satisfaction, renewal rates, and on-time delivery • Perform other work as requested by supervisor Requirements: • Bachelor's degree in business administration, finance, or a related field or equivalent work experience • Certified Payroll Professional certification preferred • Minimum of 4 years of experience in client services or account management roles, preferably within the payroll or HR services industry • Power BI experience preferred but not required • Proven track record of driving client satisfaction, retention, and growth • Strong leadership skills • Excellent communication and interpersonal skills • Detail-oriented with strong analytical and problem-solving skills • Knowledge of payroll processing and tax compliance regulations preferred • Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities • Candidates must live in the United States • If hired, employees must provide proof of the legal right to work in the United States within three days of beginning employment Benefits: • Remote position • On target earnings selection during application (salary bands listed) • Opportunities for professional growth and team leadership Apply tot his job Apply To this Job