Loan Agency Operations Analyst, Payments

About the position The Operations Analyst I, Loan Agency Payments Team, works in SRSA’s Loan Agency department and is responsible for processing payments, reconciling payments, and providing any required or requested reporting, as well as answering inquiries and performing other related tasks. Serve as a primary point of contact for clients, lenders, and both internal and external service partners. Manage daily administration of assigned tasks in a fast-paced setting, requiring exceptional customer service skills and a constant awareness of internal controls and risk management. This is a hybrid position based in Denver, CO. The salary range for this position is between $55,000 - $ 65,000, depending on the experience level. Responsibilities • Create and review all payments for the Loan Agency (ad hoc, payment uploads for scheduled payments, wires for fundings). • Reconcile bank accounts across multiple banking platforms. • Generate required and requested reports for internal and external parties related to payments. • Complete quarterly reconciliation for annual tax reporting. • Responds to inquiries related to the creation, review, or status of payments. • Comprehend internal processes and procedures while maintaining internal controls. • Provide excellent customer service to all clients and parties, both internal and external, to ensure all have an exceptional experience. • Research and resolve issues related to administration and client service in connection with assigned tasks. • Use judgment, interpretation, and problem-solving to understand loan-related information. • Professionally communicate and collaborate with internal groups and external clients by phone and email. • Perform data entry in the banking platform, the loan system, and Microsoft Excel. • Provide coverage and support to the team when needed. • Perform other related duties as assigned or requested. Requirements • Bachelor’s degree in finance, accounting, economics, or operations (or commensurate work experience) required. • 1+ years of work experience in finance, loan agency, or bank operations. • Ability to independently research, analyze, and resolve complex problems and quickly learn new concepts. • Strong drive to achieve results and the ability to self-motivate in the face of multiple priorities while managing time efficiently. • Deadline-driven and highly organized with exceptional attention to detail. • Proven problem-solving and analytical skills. • Strong interpersonal skills, good judgement and intuition, and the ability to communicate with external and internal parties in a responsive, friendly, professional, and proactive approach. • Proven ability to collaborate with management and team members to align goals and complete all tasks. • Demonstrate integrity in the day-to-day administration of duties and all interactions with internal and external parties. • Experience with Microsoft 365 Business and extensive knowledge of Microsoft Excel. • High level of proficiency with computers and learning new software. • Must be able to work on-site in Denver in a hybrid schedule. • Work demands may require more than 40 hours a week. • Ability to work in a fast-paced environment and juggle multiple priorities. • We are unable to sponsor or take over sponsorship of employment visas. Candidates must be legally authorized to work in the United States without the need for current or future visa sponsorship to move forward in the hiring process. Nice-to-haves • Familiarity with domestic and international wire instructions is preferred. Benefits • Day‑one coverage: medical, dental, and vision plans so you’re protected from the start • A 401(k) with a 4% company match to keep your future on track • Discretionary time off - take the time you need, when you need it • Employer‑paid life insurance, with the option to add extra coverage for peace of mind • Employee Assistance Programs for confidential support when life gets complicated • Discounted pet insurance (because furry family members count, too) • A fitness credit to back your health and wellness goals • Pre‑tax plans for dependent care, transportation, and flexible spending Apply tot his job