LOA Call Service Representative

Hiring Customer Service Representatives specializing in Leave of Absence! Able to work remotely. If interested, please apply directly. Job Description The Leave of Absence (LOA) Case Manager provides comprehensive case management services for various leave of absence and disability life events. As a single point of contact, the LOA Case Manager assists employees throughout their leave or disability events, ensuring a seamless and trustworthy experience. Responsibilities • Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees. • Serve as a point of contact for 150-200 assigned employees to provide holistic case management services, including reviewing medical documentation and adjudicating leaves in compliance with leave plans, federal and state laws, and organizational policies. • Utilize duration guidelines, best practice tools, and resources to oversee leave events effectively. • Critically assess and adjust case management plans according to employee's changing needs. • Address and respond to sensitive situations, troubleshoot issues, and remove barriers before, during, or after a leave event. • Respond to employee-impacting issues and ensure appropriate communication occurs. • Identify and solve problems, sometimes with limited information. • Facilitate a smooth return-to-work and ramp-back plan for employees returning to the workplace. • Educate managers and business partners on employee concerns and needs. • Communicate regular updates to employees and stakeholders both verbally and in writing. • Ensure compliance with standard work, federal/state regulations, and company policies. • Maintain system records to ensure accurate and timely information/documentation. • Consult, coordinate, and partner with third-party administrators, HR, Safety, Legal, Payroll, Benefits, and other departments as appropriate. Essential Skills • 1+ years of experience as a case manager using case management systems. • 6+ years of experience in lieu of a Bachelor's degree. • 2+ years of experience in Human Resources or customer service in a leave/disability field. • Proficient in MS Word, Excel, Access, Outlook, and PowerPoint. • Strong customer service focus with high standards. • Excellent verbal and written communication skills. • Excellent organizational and time management skills. • Strong technical skills with computer aptitude, including learning new systems. • Ability to prioritize, manage, and complete work with tight deadlines. Additional Skills & Qualifications • Knowledge of federal or state Leave and Disability regulations, specifically ADA/ADAAA and FMLA. • Experience working with confidential information. • Experience providing case management services for a large, multi-state employer. • Experience providing guidance on leave of absence, disability plans, accommodations, and employee matters. Work Environment This is a remote position requiring candidates to have a dedicated work-from-home setup per the virtual WFH policy. Job Type & Location This is a Contract position based out of Salt Lake City, UT. Pay and Benefits The pay range for this position is $23.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Dec 26, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options. Apply tot his job