Live Chat Support Specialist (REMOTE)
At Thrive365, we are looking for a Live Chat Support Specialist to join our team. As a Live Chat Support Specialist, you will be responsible for providing real-time assistance to our clients via our online chat platform. You will serve as the first point of contact for our clients, addressing their inquiries, concerns, and issues in a timely and professional manner. Your primary goal will be to ensure that our clients have a positive and seamless experience with our services.
Key Responsibilities:
- Engage with clients through live chat, providing immediate assistance and troubleshooting technical issues
- Address client inquiries and concerns, and escalate complex issues to the appropriate department
- Proactively identify and resolve potential issues before they escalate
- Provide accurate and detailed information on our products and services to clients
- Maintain clear and concise communication with clients, ensuring a friendly and professional tone at all times
- Document all... client interactions and resolutions in our CRM system
- Collaborate with other team members to continuously improve the live chat support process
- Stay up-to-date on industry trends and best practices in customer service and support
Qualifications:
- High school diploma or equivalent; Bachelor's degree preferred
- 2+ years of experience in customer service, preferably in a similar role
- Excellent communication skills, both written and verbal
- Proficient in using live chat platforms and CRM systems
- Ability to work in a fast-paced environment and handle multiple chat conversations simultaneously
- Strong problem-solving and critical thinking skills
- Availability to work in shifts, including evenings and weekends
This is a full-time and part-time position with a competitive salary and benefits package. The successful candidate will have the opportunity to work from the comfort of their own home while being an integral part of our team in the United States. If you are a highly organized, self-motivated individual with excellent administrative skills, we encourage you to apply for this exciting opportunity
Key Responsibilities:
- Engage with clients through live chat, providing immediate assistance and troubleshooting technical issues
- Address client inquiries and concerns, and escalate complex issues to the appropriate department
- Proactively identify and resolve potential issues before they escalate
- Provide accurate and detailed information on our products and services to clients
- Maintain clear and concise communication with clients, ensuring a friendly and professional tone at all times
- Document all... client interactions and resolutions in our CRM system
- Collaborate with other team members to continuously improve the live chat support process
- Stay up-to-date on industry trends and best practices in customer service and support
Qualifications:
- High school diploma or equivalent; Bachelor's degree preferred
- 2+ years of experience in customer service, preferably in a similar role
- Excellent communication skills, both written and verbal
- Proficient in using live chat platforms and CRM systems
- Ability to work in a fast-paced environment and handle multiple chat conversations simultaneously
- Strong problem-solving and critical thinking skills
- Availability to work in shifts, including evenings and weekends
This is a full-time and part-time position with a competitive salary and benefits package. The successful candidate will have the opportunity to work from the comfort of their own home while being an integral part of our team in the United States. If you are a highly organized, self-motivated individual with excellent administrative skills, we encourage you to apply for this exciting opportunity