Live Chat Agent ( Remote / WFH )

No person, whether a patient, visitor, or staff member, shall be excluded from participation in any program or activity dealing with Countrywide Home Care, Inc., or denied the benefits of such program or activity on the grounds of race, color, creed, sex, age, religion, political affiliation, national origin, handicap or disability, or ancestry. Additionally, no person shall be subjected to any form of discrimination on these grounds while participating in or involved with Countrywide Home Care, Inc. About The Role We are seeking a dedicated and dynamic Live Chat Agent to join our Customer Support team in a remote, work-from-home (WFH) capacity. This hourly, full-time position is focused on providing exceptional real-time assistance to customers via live chat in English. As the first point of contact for many of our clients, your role is crucial in ensuring a seamless and positive customer experience, all while contributing to our organization's reputation for outstanding service. What You'll Do • Engage with customers in real-time through live chat to assist with inquiries, provide product or service information, and resolve issues. • Exhibit a customer-centric attitude by prioritizing customer queries and ensuring timely resolutions. • Collaborate with internal teams to escalate and resolve more complex inquiries when needed. • Maintain an accurate and comprehensive knowledge of the company's products, services, and policies. • Document customer interactions clearly and accurately in designated systems for reference and data analysis. • Handle multiple chat sessions simultaneously while maintaining high-quality service and proper chat etiquette. • Strive to meet and exceed performance metrics such as response time, resolution time, and customer satisfaction scores. • Act as a brand ambassador by representing the company's values and ensuring a positive image through all customer interactions. Qualifications • Fluency in English with strong written communication skills, including grammar, punctuation, and tone. • Previous experience in customer support or a related role, preferably in a live chat or text-based environment. • Proficiency in multitasking and managing multiple simultaneous chats with a keen attention to detail. • Ability to work independently in a remote environment, demonstrating self-motivation and time management. • Strong problem-solving skills and adaptability to handle diverse customer concerns. • Familiarity with live chat software or customer relationship management (CRM) tools is a plus. • Comfortable working varying shifts, including weekends or holidays, as required by the business. The pay range for this role is: 20.19 - 32.18 USD per hour(Remote (Pueblo, Colorado, US)) Apply tot his job Apply To this Job