Jr. Conversational Designer(Telephony) - Pyramid Consulting, Inc.

Immediate need for a talented Jr. Conversational Designer(Telephony). This is a 06 months contract opportunity with long-term potential and is located in Columbus OH(Remote). Please review the job description below and contact me ASAP if you are interested. Job ID:25-84935Pay Range: $40 - $45/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities:Design and optimize IVR and telephony conversational experiences, ensuring intuitive call flows and natural voice interactions. Familiar with UX conversational design industry standards and principles. Familiar with standard UX design processes and research methodologies. Translate customer needs and insights into conversational solutions. Familiarity with technologies and platforms including chatbots, IVR, LLMs, AI, etc. Collaborate with UX team members on the design of multiple virtual assistants and their NLU models. Collaborate on improving the models and ensuring seamless integration into conversational interfaces. Assisting in research activities and creating prototypes for user testing to continually improve the conversation. Familiarity with software used for conversation design, prototype creation and NLU testing. Collaborating with copy writers and subject matter experts throughout the company to ensure consistency, accuracy, and compliance . Staying up to date on the latest conversational design trends and technologies. Key Requirements and Technology Experience:Key Skills: Conversational, IVR, Telephony . Proven experience in IVR or telephony conversational design, ideally within enterprise-scale systems. Strong understanding of UX design processes, research methodologies, and conversational best practices. Familiarity with chatbots, LLMs, NLU, speech recognition, and AI-driven platforms. Experience using conversation design tools (e.g., Voiceflow, Dialogflow, Genesys, Avaya, Nuance, or similar). Our client is a leading Insurance Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy . Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity. Apply to this job