**Job Title:** Customer Support Representative for Online Course Platform at blithequark

**Job Description:** Welcome to blithequark: Revolutionizing Online Learning Are you passionate about delivering exceptional customer experiences and passionate about online learning? Do you want to be part of a dynamic team that's shaping the future of education? Look no further! blithequark is seeking a highly skilled Customer Support Representative to join our growing team and help us scale our support operations. **About blithequark** blithequark is a cutting-edge online course platform that's dedicated to providing high-quality educational resources to learners worldwide. Our mission is to empower individuals to reach their full potential by offering a comprehensive range of courses, expert instructors, and a supportive community. As a pioneer in the online learning space, we're committed to innovation, excellence, and customer satisfaction. **The Opportunity** As our first full-time Customer Support Representative, you'll have the unique opportunity to shape the direction of our support team and contribute to the growth of our company. You'll be working closely with our founder to develop and implement support strategies, create engaging content, and provide exceptional customer experiences. With a limited number of support requests at present, you'll have the chance to learn our system, get familiar with our product, and make a lasting impact on our customers. **Key Responsibilities:** * Learn our software product and start answering support questions from customers * Help write and maintain the help center documentation to ensure accurate and up-to-date information * Test the product and report any issues you find to help us improve our platform * Collaborate with our founder to develop and implement support strategies * Provide exceptional customer experiences through timely and effective support **Essential Qualifications:** * Fluent, native-like English is essential for writing to customers and creating documentation * Familiarity with software products, web hosting products, and online course platforms is ideal * Basic understanding of DNS (Domain Name System) is a huge plus, especially familiarity with setting up DNS for a website using CNAME and CAA DNS records **Preferred Qualifications:** * Previous experience in customer support or a related field * Knowledge of online course platforms, software products, and web hosting services * Familiarity with DNS and its applications in web development **Job Perks and Conditions:** * Competitive monthly salary of $300 USD (negotiable) * Full-time freelance position with flexible schedule (8 hours/day, flexible schedule) * Work from home, fully remote, and work in your own timezone * 20 days of leave per year * Opportunities for career growth and professional development * Collaborative and dynamic work environment with a passionate team **What We're Looking For:** * A highly skilled and enthusiastic individual with a passion for customer support and online learning * Excellent communication and writing skills in English * Ability to work independently and as part of a team * Strong problem-solving skills and attention to detail * Familiarity with online course platforms, software products, and web hosting services is a plus **How to Apply:** If you're passionate about delivering exceptional customer experiences and passionate about online learning, we want to hear from you! Please send your CV and a cover letter to [email protected]. In your cover letter, please highlight any experience you have with online course platforms, hosting services, software services, and DNS. We're looking for a candidate who can tell us about our company and product in their own words, so please don't copy-paste text from our website. We're also interested in learning about your country and timezone, as well as any questions you might have about the role or our company. **A Little Trick:** To show that you've read this message and it's not an automated reply, please include the passphrase "cat" in your email. We're looking forward to hearing from you! **Kind Regards,** Vasco Cavalheiro Founder blithequark Apply for this job