IT Field Support Specialist (HT I) (Government)

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. The IT Field Support Specialist will provide advanced on-site and remote support for a wide range of IT equipment and infrastructure, ensuring customers remain connected and productive. Responsibilities Deliver Tier 2 and 3 support for computer workstations, servers, printers, peripherals, and teleconferencing equipment both on-site and remotely. Troubleshoot, repair, and test hardware to minimize downtime and maximize performance Conduct comprehensive site surveys to assess existing configurations and user requirements. Prepare detailed documentation, including diagrams and configuration changes, to ensure transparency and repeatability Analyze current and future hardware requirements. Prepare technical specifications for hardware procurement and develop detailed installation schedules to streamline deployment Prepare and deliver site installation and test reports. Support network upgrade initiatives by installing and configuring new hardware and associated cabling Build and install specialized interconnecting cables as required for unique site needs or hardware integrations Train site personnel in the proper use and maintenance of hardware, empowering users to get the most from AT&T’s IT resources Maintain and support government and/or vendor-manufactured fiber optic modems, multiplexers, fiber optic/Ethernet cables, and telephone systems to ensure robust and reliable connectivity Adhere to standard operating procedures, utilizing ticketing systems for issue tracking and documentation to ensure efficient and effective IT service management Act as a resource for end-user connectivity needs, providing timely and professional support and guidance Work closely with other IT teams, vendors, and business units to drive successful project outcomes and continuous improvement Skills High school diploma or GED required Minimum of 1-2 years of relevant IT experience Must possess 8570 Certification; Security+ certification is highly preferred Highly skilled in installing, repairing, and troubleshooting computer hardware and peripherals Well-versed in installing Windows operating systems, software applications, antivirus programs, and security patches Demonstrated ability to read, interpret, and apply information from technical manuals and schematics Proficient in Microsoft Office Applications, including Word, Excel, PowerPoint, and Access Demonstrated expertise with Microsoft Windows 7 and Windows 10 operating systems Familiar with Active Directory security and policies, supporting secure and compliant IT environments Proficient in supporting end-users remotely, providing timely and effective technical assistance Excellent analytical and problem-solving skills with the ability to manage complex technical issues independently Outstanding verbal and written communication skills to effectively collaborate with team members and support end-users Strong organizational skills, with the ability to manage time and priorities efficiently and work with minimal supervision Ability to lift and move items weighing up to 50 lbs as required Availability to work an 8-hour shift scheduled between the hours of 6:00 AM and 6:00 PM, as determined by management Must have a valid driver's license and an acceptable driving record and be eligible to drive an AT&T company vehicle Required Clearance: TS/SCI with polygraph Security+ certification is highly preferred Benefits Medical/Dental/Vision coverage 401(k) plan Tuition reimbursement program Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) *Pro-rated when working less than 40 hrs/wk. Paid Parental Leave Paid Caregiver Leave Additional sick leave beyond what state and local law require may be available but is unprotected · Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone Company Overview AT&T is a telecommunications company that provides wireless communications, internet and digital television services. It was founded in 1983, and is headquartered in Dallas, Texas, USA, with a workforce of 10001+ employees. Its website is