Inside Sales Customer Support Representative
Company Overview
Wherever you work and whatever role you fill, when you represent the Bridgestone name you know that you are a valued teammate who is part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just a salary. We provide formal training, competitive performance incentives, paid vacation and holidays, healthcare packages for... full-time and part-time employees, and a 401k plan to help build your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole selves to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need. Bridgestone Americas, Inc. is headquartered in Nashville, Tennessee and is the U.S. subsidiary of Bridgestone Corporation headquartered in Japan. Bridgestone Americas and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products to address the needs of a broad range of customers and industries.
Position Summary
As an Inside Sales Customer Support Representative, you are responsible for providing exceptional customer satisfaction by effectively handling customer sales inquiries and introducing new products and promotions through inbound and outbound sales calls. You will work with various teams throughout the company to maximize the customer experience through understanding customer needs and providing support and effective solutions. You must also be comfortable building relationships with new and existing customers, generating interest in the product lineup, and closing sales.
Responsibilities
Implement and drive sales strategies to grow and increase market share profitability.
Provide product and service information to customers.
Ensure programs are successfully coordinated and communicated.
Enhance relationships and develop business opportunities.
Review sales reports to improve and resolve customer accounts.
Research and communicate market and industry trends.
Attend training classes across functional/technical skills, leadership development, and product knowledge
Develop and maintain a collaborative relationship with internal/external customers.
Update leadership utilizing Bridgestone reporting tools on competitive market activity.
Process, monitor, and track sales orders
Bachelors degree; or equivalent work experience
Associate Degree or 2 years similar work experience
Excellent problem-solving skills
Detailed oriented and organized
Proficient with Microsoft Suite
Outgoing personality
Strong written and verbal communication skills
Preferred Qualifications
SAP and Salesforce knowledge and experience are a plus
Previous sales or tire industry experience
Wherever you work and whatever role you fill, when you represent the Bridgestone name you know that you are a valued teammate who is part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just a salary. We provide formal training, competitive performance incentives, paid vacation and holidays, healthcare packages for... full-time and part-time employees, and a 401k plan to help build your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole selves to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need. Bridgestone Americas, Inc. is headquartered in Nashville, Tennessee and is the U.S. subsidiary of Bridgestone Corporation headquartered in Japan. Bridgestone Americas and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products to address the needs of a broad range of customers and industries.
Position Summary
As an Inside Sales Customer Support Representative, you are responsible for providing exceptional customer satisfaction by effectively handling customer sales inquiries and introducing new products and promotions through inbound and outbound sales calls. You will work with various teams throughout the company to maximize the customer experience through understanding customer needs and providing support and effective solutions. You must also be comfortable building relationships with new and existing customers, generating interest in the product lineup, and closing sales.
Responsibilities
Implement and drive sales strategies to grow and increase market share profitability.
Provide product and service information to customers.
Ensure programs are successfully coordinated and communicated.
Enhance relationships and develop business opportunities.
Review sales reports to improve and resolve customer accounts.
Research and communicate market and industry trends.
Attend training classes across functional/technical skills, leadership development, and product knowledge
Develop and maintain a collaborative relationship with internal/external customers.
Update leadership utilizing Bridgestone reporting tools on competitive market activity.
Process, monitor, and track sales orders
Bachelors degree; or equivalent work experience
Associate Degree or 2 years similar work experience
Excellent problem-solving skills
Detailed oriented and organized
Proficient with Microsoft Suite
Outgoing personality
Strong written and verbal communication skills
Preferred Qualifications
SAP and Salesforce knowledge and experience are a plus
Previous sales or tire industry experience