Inbound Answering Service Operator - Part-time
div h4Job Details/h4 divstrongJob Location/strong: nbsp;nbsp;nbsp;Dayton Recruiting - Dayton, OH/div divstrongSalary Range/strong: nbsp;nbsp;nbsp;Undisclosed/div /div h4Description/h4pspan style=font-size:11pt;span style=background-color:#ffffff;span style=font-family:Calibri, sans-serif;span style=color:#000000;As an Inbound Answering Service Operator for CMS, you will be representing over 2500 businesses helping callers with routine and emergency situations. There is no selling or telemarketing involved. You will help callers in the Medical Industry, Attendance Lines, Property Management, Manufacturing, Order Entry, and more. Clients you will represent include but are not limited to, OhioHealth, bolthires, Ohio Department of Health, and Enhabit./span/span/span/spanbr / /p pspan style=font-size:11pt;span style=background-color:#ffffff;span style=font-family:Calibri, sans-serif;span style=color:#000000;We are seeking an Inbound Answering Service Operator to join our team in Ohio and Nevada. These are self-motivated, respectful, and reliable candidates. With just the right combination of actively listening and critically thinking, they can swiftly assess a situation and capture every detail. Challenges and uncertainties are constant companions, but with their thick skin and resilience, they can adapt to the ever-changing dynamics of customer interactions. Sympathy and Empathy come naturally to an Inbound Answering Service Operator to ensure distress customers leave each call with their concerns addressed and spirits lifted./span/span/span/spanbr / /p pspan style=font-size:11pt;span style=background-color:#ffffff;span style=font-family:Calibri, sans-serif;strongspan style=color:#000000;Additional Info:/span/strong/span/span/span/p ul lispan style=font-size:11pt;span style=background-color:#ffffff;span style=font-family:Calibri, sans-serif;span style=color:#000000;Work at Home /span/span/span/span/li lispan style=font-size:11pt;span style=background-color:#ffffff;span style=font-family:Calibri, sans-serif;span style=color:#000000;Performance and Attendance based Bonus structure/span/span/span/span/li lispan style=font-size:11pt;span style=background-color:#ffffff;span style=font-family:Calibri, sans-serif;span style=color:#000000;Thorough, Paid Training/span/span/span/span/li lispan style=font-size:11pt;span style=background-color:#ffffff;span style=font-family:Calibri, sans-serif;span style=color:#000000;Overtime /span/span/span/span/li lispan style=font-size:11pt;span style=background-color:#ffffff;span style=font-family:Calibri, sans-serif;span style=color:#000000;Paid Time Off /span/span/span/span/li /ul pspan style=font-size:11pt;span style=background-color:#ffffff;span style=font-family:Calibri, sans-serif;strongspan style=color:#000000;Full Job Description/span/strong/span/span/spanbr / span style=font-size:11pt;span style=background-color:#ffffff;span style=font-family:Calibri, sans-serif;strongspan style=color:#000000;Answering Service –/span/strong/span/span/span/p ul lispan style=font-size:11pt;span style=background-color:#ffffff;span style=font-family:Calibri, sans-serif;span style=color:#000000;Answers inbound calls from a variety of industries /span/span/span/span/li lispan style=font-size:11pt;span style=background-color:#ffffff;span style=font-family:Calibri, sans-serif;span style=color:#000000;Serves callers by following client direction and reference FAQ pages to answer questions/span/span/span/span/li lispan style=font-size:11pt;span style=background-color:#ffffff;span style=font-family:Calibri, sans-serif;span style=color:#000000;Guides caller through decision making to ensure messages are relayed to the correct client/department/representative/span/span/span/span/li /ul pspan style=font-size:11pt;span style=background-color:#ffffff;span style=font-family:Calibri, sans-serif;strongspan style=color:#000000;Data Entry -/span/strong/span/span/span/p ul lispan style=font-size:11pt;span style=background-color:#ffffff;span style=font-family:Calibri, sans-serif;span style=color:#000000;Input information quickly and accurately based on client provided scripting/span/span/span/span/li lispan style=font-size:11pt;span style=background-color:#ffffff;span style=font-family:Calibri, sans-serif;span style=color:#000000;Select appropriate call types to ensure proper relay of messages/span/span/span/span/li /ul pspan style=font-size:11pt;span style=background-color:#ffffff;span style=font-family:Calibri, sans-serif;strongspan style=color:#000000;Message Relay -/span/strong/span/span/span/p ul lispan style=font-size:11pt;span style=background-color:#ffffff;span style=font-family:Calibri, sans-serif;span style=color:#000000;Dispatch messages to the appropriate contact based on client instructions/span/span/span/span/li lispan style=font-size:11pt;span style=background-color:#ffffff;span style=font-family:Calibri, sans-serif;span style=color:#000000;Answer client contacts requesting information on existing messages/span/span/span/span/li lispan style=font-size:11pt;span style=background-color:#ffffff;span style=font-family:Calibri, sans-serif;span style=color:#000000;Notate/update accounts according to client request/span/span/span/span/li /ul pspan style=font-size:11pt;span style=background-color:#ffffff;span style=font-family:Calibri, sans-serif;strongspan style=color:#000000;This job is:/span/strong/span/span/span/p ul lispan style=font-size:11pt;span style=background-color:#ffffff;span style=font-family:Calibri, sans-serif;span style=color:#000000;A good fit for applicants with related experience in call center, medical industry, or customer service /span/span/span/span/li lispan style=font-size:11pt;span style=background-color:#ffffff;span style=font-family:Calibri, sans-serif;span style=color:#000000;A good fit for applicants that are proficient in computer operations and familiarity with various software applications/span/span/span/span/li lispan style=font-size:11pt;span style=background-color:#ffffff;span style=font-family:Calibri, sans-serif;span style=color:#000000;A good fit for applicants seeking reliable, long term employment/span/span/span/span/li lispan style=font-size:11pt;span style=background-color:#ffffff;span style=font-family:Calibri, sans-serif;span style=color:#000000;A good fit for applicants who are task/detail oriented/span/span/span/span/li /ulh4Qualifications/h4brpRequired Qualifications:/p ul li pHigh school diploma, GED/p /li li pAbility to commit to a minimun of 20 hours per week /p /li li pMust commit to working one weekend day per week /p /li li pAbility to pass a criminal background check successfully/p /li li pProficiency in computer operations/p /li li pComputer equipment, if interested in remote work/p /li li pRelated work experience/p /li li pExcellent verbal and written communication skills/p /li li pAbility to meet physical job requirements (90% of shift confined to workstation)/p /li li pAbility to type 35 WPM/p /li li pMust reside in Ohio or Nevada/p /li liWE EMBRACE DIVERSITY TO ITS FULLEST. Applicants are evaluated on qualifications and ability without regard to sex, race, color, religion, nation origin, disability, genetic information, or protected veteran status./li /ul div h4Job Details/h4 divstrongJob Location/strong: nbsp;nbsp;nbsp;Dayton Recruiting - Dayton, OH/div divstrongSalary Range/strong: nbsp;nbsp;nbsp;Undisclosed/div /div h4Description/h4pspan style=font-size:11pt;span style=background-color:#ffffff;span style=font-family:Calibri, sans-serif;span style=color:#000000;As an Inbound Answering Service Operator for CMS, you will be representing over 2500 businesses helping callers with routine and emergency situations. There is no selling or telemarketing involved. You will help callers in the Medical Industry, Attendance Lines, Property Management, Manufacturing, Order Entry, and more. Clients you will represent include but are not limited to, OhioHealth, bolthires, Ohio Department of Health, and Enhabit./span/span/span/spanbr / /p pspan style=font-size:11pt;span style=background-color:#ffffff;span style=font-family:Calibri, sans-serif;span style=color:#000000;We are seeking an Inbound Answering Service Operator to join our team in Ohio and Nevada. These are self-motivated, respectful, and reliable candidates. With just the right combination of actively listening and critically thinking, they can swiftly assess a situation and capture every detail. Challenges and uncertainties are constant companions, but with their thick skin and resilience, they can adapt to the ever-changing dynamics of customer interactions. Sympathy and Empathy come naturally to an Inbound Answering Service Operator to ensure distress customers leave each call with their concerns addressed and spirits lifted./span/span/span/spanbr / /p pspan style=font-size:11pt;span style=background-color:#ffffff;span style=font-family:Calibri, sans-serif;strongspan style=color:#000000;Additional Info:/span/strong/span/span/span/p ul lispan style=font-size:11pt;span style=background-color:#ffffff;span style=font-family:Calibri, sans-serif;span style=color:#000000;Work at Home /span/span/span/span/li lispan style=font-size:11pt;span style=background-color:#ffffff;span style=font-family:Calibri, sans-serif;span style=color:#000000;Performance and Attendance based Bonus structure/span/span/span/span/li lispan style=font-size:11pt;span style=background-color:#ffffff;span style=font-family:Calibri, sans-serif;span style=color:#000000;Thorough, Paid Training/span/span/span/span/li lispan style=font-size:11pt;span style=background-color:#ffffff;span style=font-family:Calibri, sans-serif;span style=color:#000000;Overtime /span/span/span/span/li lispan style=font-size:11pt;span style=background-color:#ffffff;span style=font-family:Calibri, sans-serif;span style=color:#000000;Paid Time Off /span/span/span/span/li /ul pspan style=font-size:11pt;span style=background-color:#ffffff;span style=font-family:Calibri, sans-serif;strongspan style=color:#000000;Full Job Description/span/strong/span/span/spanbr / span style=font-size:11pt;span style=background-color:#ffffff;span style=font-family:Calibri, sans-serif;strongspan style=color:#000000;Answering Service –/span/strong/span/span/span/p ul lispan style=font-size:11pt;span style=background-color:#ffffff;span style=font-family:Calibri, sans-serif;span style=color:#000000;Answers inbound calls from a variety of industries /span/span/span/span/li lispan style=font-size:11pt;span style=background-color:#ffffff;span style=font-family:Calibri, sans-serif;span style=color:#000000;Serves callers by following client direction and reference FAQ pages to answer questions/span/span/span/span/li lispan style=font-size:11pt;span style=background-color:#ffffff;span style=font-family:Calibri, sans-serif;span style=color:#000000;Guides caller through decision making to ensure messages are relayed to the correct client/department/representative/span/span/span/span/li /ul pspan style=font-size:11pt;span style=background-color:#ffffff;span style=font-family:Calibri, sans-serif;strongspan style=color:#000000;Data Entry -/span/strong/span/span/span/p ul lispan style=font-size:11pt;span style=background-color:#ffffff;span style=font-family:Calibri, sans-serif;span style=color:#000000;Input information quickly and accurately based on client provided scripting/span/span/span/span/li lispan style=font-size:11pt;span style=background-color:#ffffff;span style=font-family:Calibri, sans-serif;span style=color:#000000;Select appropriate call types to ensure proper relay of messages/span/span/span/span/li /ul pspan style=font-size:11pt;span style=background-color:#ffffff;span style=font-family:Calibri, sans-serif;strongspan style=color:#000000;Message Relay -/span/strong/span/span/span/p ul lispan style=font-size:11pt;span style=background-color:#ffffff;span style=font-family:Calibri, sans-serif;span style=color:#000000;Dispatch messages to the appropriate contact based on client instructions/span/span/span/span/li lispan style=font-size:11pt;span style=background-color:#ffffff;span style=font-family:Calibri, sans-serif;span style=color:#000000;Answer client contacts requesting information on existing messages/span/span/span/span/li lispan style=font-size:11pt;span style=background-color:#ffffff;span style=font-family:Calibri, sans-serif;span style=color:#000000;Notate/update accounts according to client request/span/span/span/span/li /ul pspan style=font-size:11pt;span style=background-color:#ffffff;span style=font-family:Calibri, sans-serif;strongspan style=color:#000000;This job is:/span/strong/span/span/span/p ul lispan style=font-size:11pt;span style=background-color:#ffffff;span style=font-family:Calibri, sans-serif;span style=color:#000000;A good fit for applicants with related experience in call center, medical industry, or customer service /span/span/span/span/li lispan style=font-size:11pt;span style=background-color:#ffffff;span style=font-family:Calibri, sans-serif;span style=color:#000000;A good fit for applicants that are proficient in computer operations and familiarity with various software applications/span/span/span/span/li lispan style=font-size:11pt;span style=background-color:#ffffff;span style=font-family:Calibri, sans-serif;span style=color:#000000;A good fit for applicants seeking reliable, long term employment/span/span/span/span/li lispan style=font-size:11pt;span style=background-color:#ffffff;span style=font-family:Calibri, sans-serif;span style=color:#000000;A good fit for applicants who are task/detail oriented/span/span/span/span/li /ulh4Qualifications/h4brpRequired Qualifications:/p ul li pHigh school diploma, GED/p /li li pAbility to commit to a minimun of 20 hours per week /p /li li pMust commit to working one weekend day per week /p /li li pAbility to pass a criminal background check successfully/p /li li pProficiency in computer operations/p /li li pComputer equipment, if interested in remote work/p /li li pRelated work experience/p /li li pExcellent verbal and written communication skills/p /li li pAbility to meet physical job requirements (90% of shift confined to workstation)/p /li li pAbility to type 35 WPM/p /li li pMust reside in Ohio or Nevada/p /li liWE EMBRACE DIVERSITY TO ITS FULLEST. Applicants are evaluated on qualifications and ability without regard to sex, race, color, religion, nation origin, disability, genetic information, or protected veteran status./li /ul Apply tot his job Apply tot his job Apply tot his job