Human Services After-Hours Call Center Call Screener (Part-Time Weekends)

Remote, USA Full-time
About the position Responsibilities • Receive, document, and screen reports of child abuse and neglect according to NH DCYF policy and procedure. • Work closely with the Shift Supervisor to assess the need for immediate responses by NH DCYF on-call staff. • Enter assigned calls, faxes, and emails into NH DCYF's database. • Demonstrate proficiency in navigating NH DCYF's database and other systems utilized by the call center. • Maintain attention to detail and accurately record information presented over the phone or electronically. • Demonstrate sound decision-making ability to ensure the immediate safety of children and families. • Handle escalated callers and manage exposure to severe child abuse and neglect concerns. Requirements • Bachelor's degree with at least 12 courses or 36 credit hours in social work, criminal justice, psychology, sociology, behavioral science, human services, or a related field. • Associates degree in a human services related field with two years of experience in human services at or above a paraprofessional or technician level. • Proficiency in Microsoft Outlook and general computer skills. • Customer service-driven telephone presence. • Ability to provide at least three references with acceptable reference checks. • Successful completion of training requirements as deemed necessary by program regulators. Nice-to-haves • Experience in a call center environment. • Knowledge of child welfare policies and procedures. Benefits • Remote work opportunity. • Training provided by NH DCYF Intake staff. Apply tot his job Apply To this Job

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