Holiday Inn Orlando Disney Spring Area - Front Desk Supervisor
Join Our Team as a Front Desk Supervisor About Us As the Front Desk Supervisor, you will support our hotel in providing exceptional service to our guests. Your role will involve ensuring every guest feels welcomed and valued during their stay and lead a team to follow that same standard of service excellence. Key Skills/Responsibilities • Guest Interaction: Greet guests with a friendly and helpful attitude, making sure check-ins and check-outs are smooth and pleasant experiences. Obtain all necessary information when taking reservations and monitor VIP and special guest requests. • Operational Oversight: Track logs and reports to ensure all processes are follwed. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner. • Financial Responsibilities: tay informed about rates, packages, and promotions, and help maximize room revenue. • Team Leadership: Foster good communication and teamwork among staff members, assist in training new associates. • Problem Solving: Address guest concerns effectively and handle workplace issues efficiently and proactively. • Compliance and Standards: Lead by example and follow all standards and regulations to encourage safe and efficient hotel operations. • Technical Skills: Enter, track, and report information in the brand systems. Education & Experience • At least 2 to 3 years of progressive experience in a hotel or related field required. • High School diploma or equivalent required; college coursework in a related field helpful. • Previous supervisory experience preferred. • Must have a valid driver’s license. • Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: • Now offering Daily Pay! Ask your Recruiter for more details • Medical, Dental, and Vision Coverage • Short-Term and Long-Term Disability Income • Term Life and AD&D Insurance • Paid Time Off • Employee Assistance Program • 401k Retirement Plan Property Information Whether visitors are in town for a weekend getaway, destination wedding or family vacation, our newly remodeled hotel in Lake Buena Vista puts them in the center of it all. Located within the Walt Disney World® Resort, our hotel is just a short walk from everything the Disney Springs™ Area has to offer, as well as several Orlando attractions, Disney Golf courses and shopping. Apply tot his job Apply To this Job