Help Desk Technician - FULLY REMOTE
• No C2C candidates* • No associate vendors* Contract to hir eFULLY REMOT E***CANDIDATE MUST LIVE IN THE GREATER HOUSTON AREA** • $27.50/H R About the Rol e:Our client is seeking a skilled and customer-focused IT Service Desk Technician to join the IT support team. In this role, you’ll be the first point of contact for users seeking technical assistance. You’ll resolve issues related to hardware, software, network access, and account administration, ensuring a high standard of service deliver y. Key Responsibiliti • es:Provide first-level technical support via phone, email, and remote tools for internal users across various time zon • es.Troubleshoot and resolve issues related to desktops, laptops, mobile devices, operating systems, VPN, printers, Microsoft 365, and other enterprise applicatio • ns.Document all incidents and service requests in the ServiceNow ticketing system, including detailed resolution not • es.Escalate complex issues to second- or third-tier support teams as need • ed.Create and maintain knowledge base articles and technical documentati • on.Support onboarding and offboarding tasks such as user account creation, device provisioning, and access manageme • nt.Maintain security standards by adhering to company IT policies and procedur • es.Monitor and respond to system alerts and ensure timely resolution or escalati • on.Assist with IT projects, such as software rollouts and system upgrades, on a remote bas is. Requireme • nts:5+ years of experience in an IT support or service desk r • ole.Proficiency in troubleshooting Windows/macOS environments, Microsoft 365, remote desktop tools, and VPN technolog • ies.Familiarity with Active Directory, Azure AD, and basic network troubleshooting (DNS, DHCP, et • c.).Experience using remote support tools such as TeamViewer, AnyDesk, or simi • lar.Strong verbal and written communication ski • lls.Self-motivated, reliable, and able to work independently in a remote sett • ing.Excellent customer service and problem-solving ski lls.