Guest Exp Mgr-Front Office
About the position Responsibilities • Lead a team of Front Office, Recreation, and Bell Services Cast Members, demonstrating Disney service standards. • Conduct regular meetings with Cast Members to communicate relevant information and provide coaching. • Ensure safety for both Guests and Cast Members as the top priority. • Spend up to 80% of the day in the operating area, interfacing with Guests and Cast Members. • Make daily operational decisions that benefit Guests, Cast Members, and the business. • Monitor daily staffing levels based on demand and manage budgets and projects. • Maintain current training proficiencies and sign-off on training completed by Cast Members. • Communicate and partner with other leaders and peers to ensure smooth daily operations. Requirements • 2+ years of experience in a Front Office leadership role. • Ability to influence and drive change within the team. • Demonstrated skills to see responsibilities through to completion. • Self-starter with a pursuit of learning opportunities. • Willingness to work variable shifts, including weekends, nights, and holidays. Nice-to-haves • 2+ years' experience with Opera Property Management System or related systems. • Experience working in large hotel properties. • Related leadership experience. • Experience presenting information. • Multilingual skills. • Knowledge of Forbes Standards of Service. Benefits • Health insurance • Childcare options • Paid time off • Retirement programs • Tuition assistance • Weekly pay Apply tot his job Apply To this Job